Claims Technician

Sedgwick; Glasgow; Hybrid; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Private healthcare

Group pension

25 days holiday + bank holidays

Flexible hybrid working

Job summary

Sedgwick Claims Management Services Ltd in Glasgow invites applications for a Claims Technician role. You will oversee repair-based claims, manage progress on our in-house system, and ensure timely completion with excellent customer service.

The role may involve working from home or in the office as part of a supportive team. You should have customer service experience, strong communication skills, and the ability to prioritise tasks.

Qualifications

• Experience in a customer service office environment.
• Excellent communication with policyholders, insurers and contractors.
• Ability to prioritise workload and identify urgent tasks.
• Commitment to work towards the Chartered Institute of Loss Adjusters’ Cert CILA qualification.

Responsibilities

• Oversee repair-based portfolio and manage repair progress on our in-house claims system.
• Set up and update records; proactively manage repair timelines.
• Liaise with customers, contractors and clients to ensure smooth communication and timely repairs.

Skills

Customer service

Communication

Prioritisation

CILA qualification

Tools

In-house claims system

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Claims TechnicianBe the calm voice claimants rely on to get their lives back on track.Job Location: GlasgowJob Type: PermanentRemuneration : Competitive salary taking into account skills, experience and qualificationsWe have a fantastic opportunity for Claims Handler in GlasgowAre you experienced in claims handling, the construction industry, or customer service? We have an excellent opportunity for you!You will oversee a repair-based portfolio, managing the repair progress on our in-house claims system. Your responsibilities will include setting up and updating records, proactively managing repair timelines, and ensuring timely completion of repairs with exceptional customer service. Familiarity with schedules of work is a plus. You will liaise with customers, contractors, and clients, ensuring smooth communication and efficient repair processes.Whether working from home or in our bright, collaborative office, you'll be part of a supportive team. We offer comprehensive training to develop your skills, and the chance to earn a prestigious industry qualification (Chartered Institute of Loss Adjusters' Cert CILA).It's a perfect fit for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.The skills you will have when you apply:Experience in a customer service office environment , not necessarily claims handling(?)Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly, and negotiate fair settlements for all.Prioritisation: Ability to prioritise your workload and identify urgent tasksA commitment to work towards the Chartered Institute of Loss Adjusters` Cert CILA qualificationThe skills that will be developed once working:We will provide all the Sedgwick specific training you need to thrive in this roleWhat we’ll give you for this role:Remuneration & moreCompetitive salary taking into account skills, experience and qualificationsA Self Invested Personal Pension Scheme (SIPP)Holiday allowance of 25 days plus bank holidaysFlexible working from our office or your homeHealth & supportPrivate healthcare plan (including pre-existing conditions)Life assuranceEmployee assistance programme for employee wellbeingWellbeing and digital GP appsGroup Income ProtectionOther benefitsVoluntary flexible benefits – green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loanDiscounts on various products and servicesThis isn't just a position, it's a pivotal role in shaping our industryAt Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.Next steps for you:Think we'd be a great match? Apply now – we want to hear from you.If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).