Claims Team Leader

Arthur J. Gallagher & Co. (AJG); Chelmsford; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading global brokerage team as a Claims Manager, where you will lead a dedicated team, ensuring exceptional service delivery and operational excellence. With a focus on team development and client satisfaction, you will play a pivotal role in shaping the future of risk management. Enjoy competitive benefits and a supportive work environment that values diversity and inclusion.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance coverage

Health cash plan or private medical insurance

Employee Stock Purchase plan

Discounted gym memberships

Qualifications

• Minimum 5 years of experience in claims or senior operational role.
• Excellent communication and customer service skills.

Responsibilities

• Lead and manage a team of Claims Managers.
• Ensure service targets and performance management are achieved.
• Conduct regular appraisals and manage client claims.

Skills

Communication

Customer Service

Proactive Attitude

Education

CII Qualifications

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

The role is to ensure the successful running, operation, and management of a team of Claims Managers and assisting the Head of Claims and Operations to ensure service targets are achieved by the smooth and effective running of the department. Service targets, key performance indicators, and performance management development of staff are all key objectives.

How you'll make an impact

• Lead, motivate, and manage the team
• Responsible for the overall running of the team
• Collaborate with the Head of Claims and Operations and other Team Leaders
• Conduct regular appraisals, staff development plans, and 1-on-1 meetings
• Oversee workflow management
• Manage a small client allocation of claims across different classes
• Assist with general telephone queries when required
• Carry out monthly quality management audits on team members and provide feedback
• Assist with insurer audits
• Participate in internal and external meetings with clients, insurers, and staff
• Ensure market-leading claims service is provided to all clients

About You

• Minimum 5 years of experience in claims, administration, or a senior operational role
• Excellent communication skills
• Strong customer service skills
• Understanding of insurance business and operations
• Proactive attitude towards challenging work
• CII qualifications or willingness to complete them

Compensation and Benefits

Along with a competitive salary, great teams, and exciting career opportunities, we offer a wide range of benefits.

Minimum core benefits include:

• At least 25 days holiday plus bank holidays, with options to buy extra days
• Defined contribution pension scheme with Gallagher contributions
• Life insurance coverage of 4x your basic salary, up to 10x
• Income protection covering up to 50% of your income, with options to top up
• Health cash plan or private medical insurance

Additional benefits include:

• Three paid volunteering days per year
• Employee Stock Purchase plan at a discount
• Share incentive plan, HMRC approved
• Critical illness cover
• Discounted gym memberships across 3,000 gyms
• Season ticket loans
• Access to discount vouchers for shopping
• Family emergency backup care
• And more...

Inclusion and Diversity

Inclusion and diversity are core to our business. Gallagher is committed to sustainability and supporting our communities. We embrace diverse identities, experiences, and talents to better serve our clients and communities. We are a Disability Confident Committed employer, ensuring our recruitment process is inclusive and accessible. If you require reasonable adjustments, contact [e-mail]. We are dedicated to equal employment opportunity and prohibit discrimination based on protected characteristics, providing reasonable accommodations as needed.