Team Leader (Claims)

ManyPets; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in pet insurance is seeking a Team Leader for their Claims Team in London. The role focuses on driving team performance, enhancing customer service, and ensuring regulatory compliance. Ideal candidates will have strong leadership and people management skills, with a proactive approach to achieving results. Join a passionate team dedicated to making the world better for pets and their parents.

Benefits

Best-in-class technology

Money towards a desk

Vision support

Qualifications

• Minimum 2 years in a Team Leader or Management position.
• Experience in a regulated, customer-focused environment preferred.

Responsibilities

• Drive team performance and deliver excellent service.
• Conduct regular one-to-one meetings and performance reviews.
• Ensure compliance with regulatory standards.

Skills

Leadership

People Management

Performance Management

Communication

Organizational Skills

Attention to Detail

Education

Team Leader or Management Experience

Job description

About Us

We love pets - which is why we’re on a mission to make the world a better place for pets and their parents. We offer pet insurance policies with generous pet health benefits that are designed with their needs in mind. We’ve helped half a million pets stay happy and healthy since 2017 - and many more customers throughout the world are joining us every day. Our company is respectful, fun-loving and passionate about pets and their wellbeing. Throughout our business you'll meet people who think differently, aim for impact, and love to try new things. Want to join our pack? Join us. Love every moment. Love ManyPets.

A day in the life

A day in the life As a Team Leader in the Claims Team at ManyPets, your primary focus is to drive team performance to deliver an excellent service for customers and foster a positive team culture, in which our people thrive. The successful candidate will demonstrate excellent leadership, people management, and performance management skills and use them to deliver service excellence, operational efficiency, and ensure regulatory standards are consistently met.

Core deliverables

• People management: motivate and inspire your team to achieve targets, maintain high levels of engagement, and provide an excellent service to customers. Conduct regular one-to-one meetings, performance reviews, and feedback sessions, identifying opportunities for personal growth and career progression. Foster a positive, inclusive, and collaborative team environment where all individuals feel valued and supported.
• Performance management: drive team performance and achieve KPIs, whilst analysing performance data to identify trends and areas for continuous improvement. Manage team and individual performance, setting clear objectives and KPIs, and recognising good performance and addressing any performance gaps.
• Leadership: be a role model for your team, demonstrating “how we do things” at Many Pets, whilst holding others accountable for their behaviours, in the best interests of our customers and team.
• Regulatory Compliance & Risk Management: ensure that all team activities comply with relevant regulatory duties. Maintain a thorough understanding of regulatory requirements and industry best practices, ensuring the team operates within legal and ethical frameworks. Ensure the team adhere to compliance standards and escalate issues of non-compliance to senior management as necessary.
  
  

Skills and competencies

• A minimum of 2 years in a Team Leader or Management position, managing teams in regulated, customer-focused environment.
• Insurance sector experience is desired but not required.
• Excellent people management and leadership skills with a demonstrated ability to motivate and engage.
• Good understanding of performance management, setting objectives, monitoring performance, and providing feedback.
• A proactive, solutions-oriented mindset with a focus on achieving results.
• Strong organizational and time-management skills.
• Exceptional communication skills, both written and verbal.
• Strong interpersonal skills and ability to build rapport with team members and stakeholders at varying levels.
• High attention to detail and accuracy, particularly in relation to regulatory compliance and performance data.
• A positive and collaborative attitude.
• A drive for personal and professional continuous improvement.
  
  

What Success Looks Like

• You inspire and support others to achieve high levels of performance through providing clear direction and feedback.
• You meet your own and your team targets and have consistent performance against agreed metrics.
• You effectively set personal and team goals to deliver business objectives.
• You coach your direct reports’ personal and professional development.
• You build effective relationships with your colleagues, recognising that teamwork exceeds individual efforts.
• You listen, express, and articulate information effectively.
• You deliver a great service to customers and stakeholders.
• You are a role model for your team.
• You constantly seek to improve business performance and ways of doing things, through analysis, collaboration, problem-solving, and change initiatives.
• You ensure tasks are completed efficiently through effective time, task, and financial management.
• You manage any areas of underperformance or absence, in line with our company policies and procedures.
• You maintain a good understanding of key regulatory matters, relating to the products and services we provide.
  
  

Ways of working

On a typical day you’ll be working from a laptop with a screen, mouse, keyboard, and headset. You’ll be meeting your colleagues on Zoom and keeping in touch regularly via email and Slack too – we’d expect you to be using your computer for around seven hours a day. We’d ask that you have a distraction-free work area and a reliable internet connection with a speed of 25Mbps so you can work effectively. We’ll make sure you have the right home set-up that supports you in the role by providing best-in-class technology, money towards a desk, and vision support.

Inclusion at ManyPets

We promise to give you the same opportunities as everyone else and we won’t discriminate against you at any point in the process. This includes how we source talent, our interview process, our conditions of employment (including pay) and feedback. If you'd like to read more about this, please download our Approach to Inclusion policy.

Reasonable adjustments and support

If you need any help, support, or advice at any point during the hiring process please email [e-mail]. If you want to ask any questions or request an adjustment, please let us know and we'll do what we can to flex our approach.

Connect with us!

LinkedIn | Glassdoor | Indeed | FeeFo | Trustpilot | YouTube | Instagram | Facebook | Twitter | TikTok |