Claims Specialist: EL & PL Claims & Resolution

Network Plus; Worsley; On-site; GBP 35,000 - 45,000; Full time

Job summary

Network Plus is seeking a Claims Officer to join our Legal Services team in Worsley. You will manage a portfolio of Employer’s Liability and Public Liability claims from notification through to resolution, ensuring fair, efficient handling in line with procedures and regulatory requirements.

Working with insurers, brokers, solicitors and loss adjusters, you will balance competing priorities, meet deadlines, and contribute to continuous improvement in claims handling.

Qualifications

• Working towards or prepared to undertake a recognised legal qualification (such as CILEX, LPC, SQE, Law Degree) or equivalent claims handling experience.
• Previous experience in claims handling, insurance, customer service, utilities, legal services, or a related environment desirable.
• Experience handling a large and varied caseload within a fast-paced operational environment.
• Strong organisational skills with the ability to prioritise competing demands and meet challenging deadlines.
• Excellent communication and stakeholder management skills, with the confidence to engage with clients, customers, brokers, insurers, solicitors, and other stakeholders.
• Strong attention to detail and a conscientious approach to work.
• Ability to investigate issues, analyse information, and make balanced decisions.
• Good understanding of customer service principles and a commitment to delivering positive customer and client outcomes.
• Resilient and adaptable, with the ability to work effectively under pressure.
• Strong IT skills, including Microsoft Office applications.
• A continuous improvement mindset with a willingness to challenge existing processes and identify better ways of working.
• A team player with the ability to work independently while maintaining high standards of accuracy and professionalism.

Responsibilities

• Handle a caseload of Employer’s Liability and Public Liability claims from inception through to settlement or closure.
• Liaise with claimants, insurers, brokers, clients, solicitors, loss adjusters, and other external stakeholders to progress claims effectively.
• Gather, review, and analyse evidence to support claims investigations and liability assessments.
• Maintain accurate and comprehensive claim records, ensuring all actions and decisions are documented appropriately.
• Ensure claims are managed within agreed service levels, regulatory requirements, and organisational procedures.
• Monitor and manage claims reserves, settlement recommendations, and recovery opportunities where appropriate.
• Support the management of insurer relationships and ensure claims are referred and escalated in accordance with policy requirements.
• Provide regular updates to internal stakeholders, including operational teams and management.
• Handle customer enquiries professionally and empathetically, delivering excellent customer service throughout the claims journey.
• Support the Claims & Litigation Manager to identify risks, trends, and opportunities for process improvement and make recommendations to enhance claims performance.
• Work collaboratively with colleagues across the business to obtain information, resolve issues, and achieve positive customer outcomes.
• Assist the Claims & Litigation Manager with reporting, audits, litigation management, and ad hoc projects as required.
• Proactively identify opportunities to improve claims handling processes and contribute to continuous improvement initiatives.

Skills

Communication

Stakeholder management

Organisational skills

Attention to detail

Problem solving

Resilience

Team player

Education

Legal qualification (CILEX, LPC, SQE, Law Degree)

Tools

Microsoft Office

Job description

Network Plus is seeking a Claims Officer to join our Legal Services team in Worsley. You will manage a portfolio of Employer’s Liability and Public Liability claims from notification through to resolution, ensuring fair, efficient handling in line with procedures and regulatory requirements.

Working with insurers, brokers, solicitors and loss adjusters, you will balance competing priorities, meet deadlines, and contribute to continuous improvement in claims handling.