Customer Care Specialist: Fast-Paced Support & Resolution

Stericycle; Sale; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Life Insurance

Cycle to Work Scheme

SteriCares, employee support fund

Stericycle University – online library

Annual performance related pay review

Referral Scheme

Job summary

Stericycle is seeking a Customer Service Advisor to be the first point of contact for customer queries by phone and email. You will work closely with our support teams and Operations network to track, monitor and resolve inbound queries promptly.

You will build rapport with customers, record clear notes in the CRM, assist with pricing and invoice disputes, and escalate unresolved issues to management to protect SLAs.

Qualifications

• Experience providing customer service in a fast-paced environment.
• Excellent verbal and written communication.
• Ability to interpret data and customer reporting.
• Proficient in Microsoft Office.

Responsibilities

• Provide exceptional service to customers and resolve queries at first contact.
• Build rapport with customers and internal teams.
• Record notes in the CRM accurately.
• Resolve complex inquiries including pricing and invoice disputes.
• Escalate unresolved issues to management when SLAs are at risk.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Problem solving

Commercial awareness

Education

High School

Tools

CRM system

Job description

Stericycle is seeking a Customer Service Advisor to be the first point of contact for customer queries by phone and email. You will work closely with our support teams and Operations network to track, monitor and resolve inbound queries promptly.

You will build rapport with customers, record clear notes in the CRM, assist with pricing and invoice disputes, and escalate unresolved issues to management to protect SLAs.