Claims Product Owner

Hastings Direct; Bexhill-on-Sea; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary & car allowance

Flexible hybrid working

Annual bonus scheme

Private medical insurance ( PMI )

Life assurance & pension contributions

Job summary

Hastings Direct, a fast-growing digital insurance provider, is hiring a Claims Product Owner. You will own prioritisation, user stories and delivery within a dynamic transformation portfolio.

Work closely with the Claims Transformation Director, delivery leads and project teams to drive rapid, ambitious change across the claims function. The role requires strong Agile experience, backlog management, and the ability to bridge technical and non-technical stakeholders.

Qualifications

• Experience in Agile environments and delivery of change.
• Ability to document requirements and acceptance criteria.
• Ability to work with stakeholders and translate needs into stories.

Responsibilities

• Coordinate prioritisation of the product backlog and plan sprints.
• Create and write acceptance criteria for user stories and review test scripts.
• Ensure end-to-end testing and deployment readiness with evidence for decisions.
• Develop expertise in Guidewire within the portfolio of change.

Skills

Agile methodologies

Guidewire core platform

Stakeholder communication

Backlog prioritization

User stories

OAT testing

Tools

Guidewire

Job description

Job Title: Claims Product Owner Location: Bexhill, Leicester or London (all hybrid)

Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role overview As one of our Product Owners in Claims, you’ll be accountable for ensuring that all prioritisation, user stories and delivery of change is delivered. This is a huge opportunity to be a key component in our Claims Transformation agenda with the opportunity to work closely with the Claims Transformation Director, Delivery/Transformation Leads and project teams to deliver a fast paced and ambitious portfolio of transformation initiatives.

• Developing and maintaining open lines of communication with stakeholders and business owners in order to ensure business requirements are gathered effectively, planned in good time and fully understood
• Ensuring all requirements are documented and communicated in accordance with approved methodology and ensuring that requirement and design documents are appropriately distributed, reviewed, discussed, modified and approved
• Creating and writing acceptance criteria for all user stories within your iteration and reviewing, updating and signing off test scripts for both in-track and regression testing, ensuring full coverage of user stories
• Responsibility for completion of full OAT testing and documentation providing full evidence to enable other product owners to make a decision on deployment
• Helping to prioritise the product backlog (with regard to business strategy, customer, colleague and commercial priorities) and planning the sprints, communicating the outcomes and progressing to the product owner and business owners where appropriate
• Building up expert knowledge of workings with Guidewire System within your portfolio of change

• Experience of working in Agile environments, with an excellent understanding of Agile development methodologies
• Experience of software and systems process design as well as documentation, development and maintenance
• Experience of working multiple projects simultaneously
• Working knowledge of Guidewire core platform
• Able to articulate ideas to both technical and non-technical stakeholders, with an ability to drill down into stakeholder requirements

The interview process: Recruiter intro/screening call 1st stage interview with hiring leader 2nd interview with hiring leaders' leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our career's website.

Regrettably we are unable to offer sponsorship for this role.

Benefits:

• Competitive salary and £5k car allowance
• Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
• Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
• Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
• There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision – to be the best and biggest digital insurance provider in the market. It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.