Transformation Manager - Motor Claims

Hastings Direct; Bexhill-on-Sea; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

£5k car allowance

Flexible hybrid working

4Cs bonus scheme

Private medical insurance

Life assurance 4x salary

Pension matching up to 10%

27 days annual leave

Job summary

Hastings Direct is seeking a Transformation Manager – Motor Claims to lead end-to-end transformation across our motor claims operations, combining commercial acumen with digital fluency and agile delivery.

You’ll guide cross-functional teams, design journeys, establish success metrics and embed lasting change, delivering faster, smarter outcomes in a regulated insurance environment. This is a hybrid role with a strong collaborative culture and clear career progression.

Qualifications

• Proven experience delivering-wide transformation, process improvement or complex change initiatives within insurance, financial services or a regulated environment.
• Ability to lead multi-disciplinary teams and influence stakeholders at all levels.
• Demonstrated results through collaboration, pace and disciplined execution.
• Excellent communication and problem solving; able to simplify complexity into practical solutions.

Responsibilities

• Lead cross-functional delivery teams to drive end-to-end transformation in Motor Claims.
• Design and optimise customer journeys (systems, tools, processes) to meet strategic objectives.
• Institute governance, planning, issue resolution and progress tracking to keep timelines and outcomes on track.
• Champion a test-and-learn culture, taking proportional risks and refining solutions based on insight.

Skills

Transformation delivery

Cross-functional leadership

Agile delivery

Communication & problem solving

Job description

Job Title & Location

Job Title: Transformation Manager – Motor Claims. Location: Bexhill, London or Leicester (all hybrid).

Introduction

Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role overview

As our Transformation Manager within Motor Claims, you’ll be a key strategic change leader, driving end to end transformation that delivers real impact – faster, smarter and sustainably. By combining commercial acumen, digital and technical fluency, journey design and agile delivery, you’ll lead cross functional teams to turn strategy into action and embed lasting change.

Job details

you’ll need to have demonstrable experience in:

• Leading cross functional delivery teams to deliver complex transformation initiatives end to end, from concept through technical delivery to operational adoption
• Leading on journey design (systems, tools, processes) in service of strategic objectives within the business
• Driving delivery discipline through effective planning, governance, issue resolution and progress tracking – keeping outcomes, timelines and quality on track
• Championing a test-and-learn culture, taking proportionate risks and refining solutions based on insight, performance and customer feedback
• Leveraging digital and technology tools and platforms to enable scalable and efficient transformation
• Defining and shaping business requirements and success measures in partnership with various departments, including operations, commercial and supplier teams

Essential skills / experience

• Proven experience in delivering wider transformation, process improvement or complex change initiatives within insurance, financial services or similarly regulated environment
• Confident in leading multi-disciplinary teams and influencing stakeholders at all levels
• Able to demonstrate previous experience of delivering results through collaboration, pace and disciplined execution
• Excellent communication and problem solving skills, able to simplify complexity and turn ideas into practical solutions

Interview process

• Recruiter screening call
• 1st stage interview with hiring leader
• 2nd interview with hiring leaders leader

Inclusion & diversity

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website. Regrettably we are unable to offer sponsorship for this role.

Benefits

• Competitive salary and £5k car allowance
• Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
• Competitive bonus scheme – all colleagues are eligible for our annual 4Cs performance bonus
• Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
• Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
• There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...

4Cs Principles

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Equal Opportunities

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Reference Checks

Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Inclusive Environment

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed.

Reasonable Adjustments

If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.

Recruitment Support

Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.