Claims Commercial Manager - Home

Hastings Direct; Leicester; On-site; GBP 60,000 - 75,000; Full time

Benefits offered by this job

£5k car allowance

Flexible hybrid working

Bonus scheme

Private medical insurance

Job summary

Hastings Direct is seeking a Claims Commercial Manager for Home Claims, with hybrid working in Leicester, London or Bexhill. You will lead the delivery of the commercial and trading strategy, coordinating with internal teams and external suppliers to meet ambitious targets and transform Home Claims into a leading function.

The role requires strong commercial sense, analytical ability and excellent communication to influence senior stakeholders and drive performance across the Home Claims

Qualifications

• Experience delivering commercial initiatives across a busy Home Claims function.
• Strong commercial acumen with analytical capability to translate data into clear insights.
• Excellent written and verbal communication with senior stakeholders.

Responsibilities

• Supporting the delivery of our Home Claims strategy to maximise commercial outcomes.
• Driving data led performance improvement opportunities, coordinating with internal teams and external suppliers.
• Managing contractual relationships with external suppliers to achieve strong commercial and customer outcomes.
• Managing risk and business continuity with the business area and developing mitigation strategies.
• Owning the commercial performance of a key component of Home Claims.
• Identifying trading performance improvement opportunities.

Skills

Commercial acumen

Analytical capability

Stakeholder communication

Job description

Job Title: Claims Commercial Manager – Home Location: Leicester, London or Bexhill - all hybrid Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role overview

As one of our Commercial Managers in Home Claims, you’ll be delivering the execution of our commercial and trading strategy. You’ll work with both internal and external stakeholders to deliver bold and ambitious targets, supporting our transformation into a market leading Home Claims function and will focus on all aspects of our Home Claims strategy.

Job details – you’ll need to have demonstrable experience in:

• Supporting the delivery of our Home Claims strategy to maximise commercial outcomes
• Driving data led performance improvement opportunities, working across the Hastings Direct matrix (e.g. Commercial, SRM, In-House Surveyors, Operations, Audit etc.) and external suppliers to prioritise, secure resource and deliver outcomes as appropriate
• Managing contractual relationships with external suppliers to achieve great commercial and customer outcomes
• Managing risk and business continuity with business area, developing appropriate strategies to mitigate threats
• Owning the commercial performance of a key component of Home Claims
• Identifying trading performance improvement opportunities

Essential skills/experience:

• Demonstrable experience of delivering commercial initiatives across a busy Home Claims function
• Strong and demonstrable commercial aptitude combined with analytical capability – able to translate complex data and concepts into a logical and structured fashion, and articulate these concepts clearly and effectively
• Excellent communication skills (written and verbal) with experience in presenting and influencing senior stakeholders, both internally and externally

The interview process

Our interview process involves the below:

• Recruiter screening call
• 1st stage interview with hiring leader
• 2nd interview with hiring leaders leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website Regrettably we are unable to offer sponsorship for this role.

Benefits:

in addition to a competitive salary and £5k car allowance you will also receive…

• Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
• Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
• Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
• There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community.

Our 4Cs principles are simple:

we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Equal opportunities and support for all

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision – to be the best and biggest digital insurance provider in the market. It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.