Claims Operations Manager - UK

TN United Kingdom; Leicester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the insurance sector is seeking a Claims Operations Manager to enhance operational efficiency and lead change initiatives. This role offers a dynamic work environment, allowing for hybrid work arrangements while collaborating with senior leadership and key stakeholders.

Benefits

Global Wellbeing Days

Flexible Working Styles

Qualifications

• Proven track record in change management and operational improvement.
• Understanding of the insurance industry, particularly claims, is advantageous.

Responsibilities

• Assisting in monthly operational governance process.
• Delivery of successful operational and business-related change projects.
• Managing key stakeholders and developing relationships.

Skills

Analytical Skills

Interpersonal Skills

Change Management

Operational Improvement

Tools

PowerPoint

Excel

Job description

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Claims Operations Manager - UK, Leicester

Client: Aon

Location:

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

89717523c9a8

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

Job Description:

Claims Operations Manager – UK

Would you like to join a highly-respected UK Claims operation in a leading role? Can you bring a wealth of claims-based operations experience, including the ability to bring varied data sets to life?

If so, we'd love to hear from you for this important role supporting one of our key business areas, where you will lead operations and enable improvements in close collaboration with Senior Leadership.

Our UK Claims team operates on a hybrid basis, allowing flexible work both virtually and from a regional office.

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

We are united through trust as an inclusive, diverse team, passionate about helping colleagues and clients succeed.

What the day will look like

• Assisting in the monthly operational governance process and producing outputs suitable for inclusion.
• Escalation, tracking, and completion of actions raised in audit and assurance work.
• Delivery of successful operational and business-related change projects as needed.
• Collaborating with colleagues to deliver company initiatives.
• Assisting with change management and operational improvements.
• Identifying and implementing key change projects to improve operational efficiency or regulatory adherence, including project management and ad-hoc support.
• Working in accordance with the Aon UK Limited Risk Management Framework and compliance policies, including risk management participation.
• Managing key stakeholders and developing relationships with business colleagues.

How this opportunity is different

This role offers the chance to work in a dynamic market, serving clients and collaborating within Aon, engaging with key stakeholders.

Skills and experience that will lead to success

• Enthusiastic team player
• Excellent analytical, numerical, and information gathering skills
• Strong interpersonal skills with well-developed influencing abilities
• Understanding of the insurance industry, particularly claims, is advantageous
• Proven track record in change management and operational improvement or process re-engineering
• Flexible thinking to adapt plans as performance dictates
• Proficiency in PowerPoint, Excel, and data configuration, with the ability to utilize data to support recommendations and inspire change

How we support our colleagues

Alongside comprehensive benefits, we promote a diverse, inclusive, and flexible environment supporting wellbeing and work/life balance. We offer 'Global Wellbeing Days' annually and embrace flexible working styles, which we call Smart Working.