Claims Operations Leader – Lloyd's & London Market

Starr Insurance Companies; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Starr Insurance Companies in London is seeking a Claims Operations Manager to lead the Claims Support Team and help deliver the strategy across Lloyd's, Company Market and non-bureau business. You will drive operational improvements, oversee governance, data quality and service delivery, and coordinate across Claims, Ops, Tech and Finance to support business objectives.

The role requires strong leadership, governance and performance-management skills, with experience in Lloyd's/London Market

Qualifications

• Extensive experience in claims operations within Lloyd's/London Market.
• Proven track record of leading projects and managing stakeholders.
• Strong understanding of Lloyd's, Company Market and non-bureau processes.
• Experience with claims systems, workflows and change initiatives.
• Knowledge of ECF, SCM and London Market processing.
• Experience overseeing TPAs and delegated claims arrangements.
• Ability to produce and analyse KPIs, SLAs, reporting and MI.
• Excellent stakeholder management and communication.
• Proven ability to deliver operational improvements and transformation.
• Willingness to deputise for Head of Claims Operations.

Responsibilities

• Managing and overseeing the eight-person Claims Support Team, providing clear direction and day-to-day leadership while developing team knowledge, capability and performance to ensure consistent and effective service delivery.
• Supporting the Head of Claims Operations in the delivery and continuous improvement of Claims Operations activities.
• Assisting with the oversight of claims operational processes across Lloyd's, Company Market and non-bureau business.
• Monitoring operational performance and contributing to management information, reporting and service delivery metrics.
• Supporting the maintenance of robust operational controls, governance frameworks and regulatory compliance standards.
• Coordinating and delivering process improvement, transformation and system enhancement initiatives.
• Supporting relationships with third-party providers, delegated claims arrangements and operational service partners.
• Acting as a key liaison between Claims, Operations, Technology, Finance and other business functions to support business objectives.
• Contributing to data quality, workflow management and operational best practice across the Claims function.
• Deputising for the Head of Claims Operations as required and supporting strategic and operational projects.

Skills

Lloyd's & London Market claims

People leadership

Stakeholder management

Process improvement

Regulatory compliance

Data-driven decision making

Project management

Communication skills

Vendor management / TPAs

Analytical/problem solving

Job description

Starr Insurance Companies in London is seeking a Claims Operations Manager to lead the Claims Support Team and help deliver the strategy across Lloyd's, Company Market and non-bureau business. You will drive operational improvements, oversee governance, data quality and service delivery, and coordinate across Claims, Ops, Tech and Finance to support business objectives.

The role requires strong leadership, governance and performance-management skills, with experience in Lloyd's/London Market