Claims Operations Lead (Lloyd's & London Market)

Starr Insurance; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

Starr Insurance in London is seeking a focused Claims Operations Manager to support the Head of Claims Operations. You will drive the delivery of claims support services for Lloyd’s, Company Market, and non-bureau business, ensuring data quality, governance and timely service across stakeholders.

You will lead the eight-person Claims Support Team, coordinate improvements, and manage relationships with TPAs and partners to sustain operational excellence within a regulated environment.

Qualifications

• Experience in Lloyd’s and London Market claims operations.
• Proven ability to lead projects and influence stakeholders.
• Strong understanding of London Market claims processes and TBAs.
• Experience with claims systems, workflows and change initiatives.
• Knowledge of ECF and SCM processing arrangements.
• Experience managing TPAs and delegated claims arrangements.

Responsibilities

• Manage and oversee the eight-person Claims Support Team and drive performance.
• Support Head of Claims Operations in delivering and improving Claims Operations activities.
• Oversee claims processes across Lloyd’s, Company Market and non-bureau business.
• Monitor performance with MI, reports and service delivery metrics.
• Maintain robust operational controls, governance and regulatory standards.
• Coordinate process improvements, transformation and system enhancements.
• Liaise with third-party providers and operational partners.

Skills

Stakeholder management

Leadership

Analytical thinking

Operational improvement

Data quality

Regulatory compliance

Tools

ECF

SCM

Job description

Starr Insurance in London is seeking a focused Claims Operations Manager to support the Head of Claims Operations. You will drive the delivery of claims support services for Lloyd’s, Company Market, and non-bureau business, ensuring data quality, governance and timely service across stakeholders.

You will lead the eight-person Claims Support Team, coordinate improvements, and manage relationships with TPAs and partners to sustain operational excellence within a regulated environment.