Claims Operations Lead – Lloyd's Market & Transformation

Starr; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Starr, a global leader in commercial insurance, seeks a Claims Operations Manager in London to support the Head of Claims Operations across Lloyd's, Company Market and non-bureau business. You will drive operational efficiency, governance and service delivery in a regulated environment.

Leading an eight-person Claims Support Team, you will oversee performance, implement improvement initiatives, and coordinate with Technology, Finance and external providers to deliver accurate, timely outcomes

Qualifications

• Strong Claims Operations experience within the Lloyd's and London Market.
• Experience leading projects and influencing stakeholders.
• Understanding of London Market claims processes.
• Experience managing claims systems and workflows.
• Knowledge of ECF, SCM and London Market processing arrangements.
• Experience overseeing TPAs and delegated claims arrangements.
• Experience producing KPIs, SLAs and management information.
• Excellent stakeholder management and communication skills.
• Proven ability to deliver operational improvements and business transformation.

Responsibilities

• Managing and overseeing the eight-person Claims Support Team, providing direction and leadership.
• Supporting the Head of Claims Operations in the delivery and continuous improvement of Claims Operations activities.
• Overseeing claims operational processes across Lloyd's, Company Market and non-bureau business.
• Monitoring operational performance and contributing to reporting and service delivery metrics.
• Maintaining robust operational controls, governance frameworks and regulatory compliance standards.
• Coordinating process improvement, transformation and system enhancement initiatives.
• Liaising with third-party providers, delegated claims arrangements and service partners.
• Acting as a liaison between Claims, Operations, Technology and Finance to support objectives.
• Contributing to data quality, workflow management and best practice across Claims.
• Deputising for the Head of Claims Operations and supporting strategic projects.

Skills

Claims Operations

London Market

Project leadership

Stakeholder management

Regulatory compliance

Data quality

Process improvement

Change management

KPIs & reporting

Job description

Starr, a global leader in commercial insurance, seeks a Claims Operations Manager in London to support the Head of Claims Operations across Lloyd's, Company Market and non-bureau business. You will drive operational efficiency, governance and service delivery in a regulated environment.

Leading an eight-person Claims Support Team, you will oversee performance, implement improvement initiatives, and coordinate with Technology, Finance and external providers to deliver accurate, timely outcomes