Claims Operations Leader — Process & Data Excellence

Starrcompanies; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Starr, a global leader in commercial insurance, is seeking a Claims Operations Manager to oversee a team delivering claims support across Lloyd's, Company Market and non-bureau business. You will drive process improvements, governance, and service delivery in line with regulatory standards.

You will work with Head of Claims Operations to implement strategy, coordinate with operations, technology and finance, and ensure timely, accurate outcomes for internal and external stakeholders while

Qualifications

• Strong Claims Operations experience within the Lloyd's and London Market.
• Proven leadership of projects and cross-functional teams.
• Knowledge of Lloyd's, Company Market and non-bureau processes.
• Experience managing claims systems, workflows and change initiatives.
• Excellent stakeholder management and communication skills.
• Ability to deliver operational improvements and business transformation.

Responsibilities

• Oversee the eight-person Claims Support Team, providing direction and performance development.
• Support the Head of Claims Operations in delivering and improving activities.
• Oversee claims operational processes across Lloyd's, Company Market and non-bureau business.
• Monitor operational performance and contribute to reporting and service metrics.
• Maintain robust controls, governance and regulatory standards.
• Coordinate process improvements, transformation and system enhancements.
• Liaise with third-party providers, delegated claims arrangements, and service partners.
• Act as a liaison between Claims, Operations, Technology and Finance.

Skills

Leadership

Stakeholder management

Analytical thinking

Regulatory compliance

Process improvement

Tools

ECF System

SCM

Job description

Starr, a global leader in commercial insurance, is seeking a Claims Operations Manager to oversee a team delivering claims support across Lloyd's, Company Market and non-bureau business. You will drive process improvements, governance, and service delivery in line with regulatory standards.

You will work with Head of Claims Operations to implement strategy, coordinate with operations, technology and finance, and ensure timely, accurate outcomes for internal and external stakeholders while