Claims Handler/Senior Claims Handler

Benefact Group; City of Edinburgh; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join a leading financial services group as a Claims Handler/Senior Claims Handler in Edinburgh. This role offers the opportunity to support clients during challenging times while ensuring a fair claims experience. With a focus on career development and an inclusive culture, this position comes with competitive benefits including a pension scheme, annual leave, and opportunities for professional qualification funding.

Benefits

Competitive salary

Hybrid working

Employer pension contribution of 5%, rising to 10% after 5 years

Discretionary annual bonus based on performance

Life Assurance up to 4x salary

25 days annual leave plus bank holidays

Support for professional development with funded qualifications

Qualifications

• Experience in a similar role preferred.
• Strong insurance claims handling knowledge required.

Responsibilities

• Guide clients through the claims process with empathy.
• Manage claims from start to finish with attention to detail.
• Utilize insurance knowledge to ensure fair outcomes.

Skills

Insurance technical knowledge

Communication skills

Organizational skills

Job description

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Claims Handler/Senior Claims Handler, Edinburgh

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Client:

Location:

Edinburgh, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

39e7da9d1331

Job Views:

19

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Newcastle, Edinburgh, Charlbury, Northampton, or Catterick (hybrid working of 2 days working from home per week available upon successful completion of probation)

About the role

Lycetts Insurance Brokers, part of Benefact Group, seeks a Claims Handler/Senior Claims Handler to join our Claims Team at our Head Office in Newcastle or regional hubs in Edinburgh, Charlbury, Northampton, or Catterick.

We need a Claims Handler with strong insurance technical knowledge and a compassionate client care approach. This role offers a rewarding opportunity to support clients during challenging times, ensuring a fair and seamless claims experience.

Joining our expanding, innovative Group offers excellent career development and the chance to be part of an inclusive, purpose-driven organization.

Key responsibilities

• Guide clients through the claims process with empathy and professionalism
• Utilize your insurance knowledge to ensure fair outcomes
• Communicate effectively with clients, insurers, and third parties
• Manage claims from start to finish with care and attention to detail
• Make a positive difference in people's lives daily

Knowledge, skills and experience

• Solid technical insurance claims handling knowledge
• Excellent communication and organizational skills
• Experience in a similar role (preferred)

What we offer

• Competitive salary (discussable)
• Hybrid working upon successful probation
• Employer pension contribution of 5%, rising to 10% after 5 years
• Discretionary annual bonus based on performance
• Life Assurance up to 4x salary
• 25 days annual leave plus bank holidays (rising with service)
• Support for professional development with funded qualifications

About us

The Lycetts group has over 60 years of experience providing insurance, risk management, and financial advice to diverse clients. We aim to be trusted advisers with high client satisfaction scores.

Benefact Group is an international financial services group owned by a charity, with over 30 businesses. We are committed to social impact, having donated £250 million since 2014, and aim to become the UK's top corporate donor. We value diversity, inclusion, and the strength it brings to our community.

We are dedicated to creating an inclusive environment where everyone feels valued and respected. We welcome applications from all backgrounds and abilities.

If you need additional support during the recruitment process, please let us know.