Claims Handler - Motor

Das Group; Bedwas; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

26 days holiday

Pension scheme

Buy extra leave

Employee rewards

Career development

Sports & Social club

Income protection

Legal protection

Motor & Home assistance

Health cash plan

Cycle to work

Discount hub

Job summary

ARAG UK in Bedwas is seeking an entry-level Claims Handler to join our claims team. You will case-manage a range of claims, provide excellent customer service, and support the claims lifecycle from first contact to resolution. Full training and a clear progression path are provided.

We offer a 35-hour week with no evenings or weekends, hybrid working (two days in the office after training), plus benefits such as pension, generous holiday, employee discounts and protection schemes.

Qualifications

• Experience in customer service or contact center is beneficial.
• Strong communication and listening skills.
• Ability to stay patient and calm with challenging claims.

Responsibilities

• Manage a range of claims from initial contact to resolution.
• Provide clear, concise information to customers and partners.
• Support the claims lifecycle with accuracy and empathy.

Skills

Customer service

Telephone communication

Empathy

Adaptability

Job description

ARAG UK currently have an excellent opportunity for a Claims Handler in our Bedwas office. This is a fantastic opportunity to work in an environment where you can help deliver on our commitment to Access to Justice by joining the largest UK Legal Expenses insurer. If you are looking for a career with excellent benefits, culture and training then this is the role for you! We offer a 35-hour working week with no evenings or weekends, and our bright, modern offices are centrally located with the benefit of excellent transport links. Our hybrid working patterns, once your training is complete, are two days in the office each week.

With thorough coaching and support, you’ll develop your knowledge of ARAG products and policies to become an expert in assessing and identifying claims and managing appointments of litigators and solicitors where necessary.

Rishi, who joined us this year says, “Even though I started with zero legal knowledge, the academy is so well-structured that I can actually feel my technical skills and confidence building up week by week. It’s rare to find a company that treats training as a genuine pillar rather than just a checkbox to tick.”

Once in the role, internal mobility is important to us at ARAG and there is a clear career pathway and a range of opportunities to develop your career here in the claims environment at ARAG for those looking to progress.

Alicia, who has just accepted a secondment as a Claims Team Leader, adds “ARAG has always been there to support my career development. The programmes available have helped me grow in confidence, build new skills, and feel fully supported throughout my career journey.”

As a Claims Handler you can expect to:

• Case-manage a range of legal claims, with a focus on providing excellent customer service and outcomes.
• Oversee the customer experience throughout the claim life-cycle from first point of contact to investigating evidence and making informed decisions on claims outcomes, displaying empathy and compassion throughout.
• Provide clear, concise and accurate information to our customers, business partners and internal customers.

This is an entry level role for candidates who are looking to start a career in insurance, so no claims or financial service experience is specifically required. We are looking for applicants with a clear, confident telephone manner, and experience in delivering great customer service. You'll demonstrate patience and resilience when dealing with challenging or emotional claims and you'll enjoy fact finding, gathering accurate information, and learning and developing your skills in assessing claims against a range of policy wordings.

• 26 days holiday + bank holidays+ 'MyDay' (1 day to take at your discretion during the year)
• Contributory company pension scheme (up to 10% employer match)
• Opportunity to buy up to 5 days of annual leave every year
• Employee Reward and Incentive Scheme
• Progressive career pathway and development opportunities
• The option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips
• Group Income Protection for all employees
• Group Legal Protection for all employees
• European Motor Assistance and Home Emergency Assistance
• Inclusion in our Health Cash plan
• Salary sacrifice benefits including Cycle scheme
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK