Claims Handler – Client-Focused, Hybrid Role

Howden; Milton Keynes; Presencial; GBP 30 000 - 46 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working

Reasonable adjustments

Resumo da oferta

Howden, a global insurance group, is seeking a Claims Advisor based in Milton Keynes. The role is office based with regular travel to client and insurer visits, training and events.

You will handle cradle-to-grave claims on delegated and non-delegated bases, deliver exceptional service and review insurer decisions. You’ll build strong insurer partnerships and support the team with knowledge sharing while upholding FCA/EC ethics and GDPR standards.

Qualificações

• Must have at least 2 years’ experience in providing specialist advice in the insurance market.
• Must be qualified to a minimum of Cert CII (or gain the qualification within 18 months of joining).
• Knowledge of GDPR, FCA / FOS and the CII Code of Ethics.

Responsabilidades

• Handle claims cradle to grave on both a delegated and non‑delegated basis.
• Ensure an exceptional claim service is delivered to each and every Client.
• Deal with phone calls and correspondence efficiently.
• Review and if necessary challenge Insurer decisions on liability.
• Responsibility for your own claims portfolio ensuring you handle claims in line with our service level agreements, service standards, values and (where applicable) the delegated authorities.
• Build relationships with our insurers, suppliers, clients and across Howden.
• Support the team with knowledge share & coaching.
• Ensure that the Claims Manager is fully aware of all issues or complaints.
• Ensure that full compliance of our standards is maintained at all times.
• Keep up‑to‑date with new products and new markets.
• Be an advocate of Howden.
• To be the main contact for certain Clients.

Conhecimentos

Accuracy and attention to detail

Process quickly

Prioritise work

Excellent Client service

Written communication

Analytical skills

Persuade and influence others

Formação académica

Cert CII

Descrição da oferta de emprego

Howden, a global insurance group, is seeking a Claims Advisor based in Milton Keynes. The role is office based with regular travel to client and insurer visits, training and events.

You will handle cradle-to-grave claims on delegated and non-delegated bases, deliver exceptional service and review insurer decisions. You’ll build strong insurer partnerships and support the team with knowledge sharing while upholding FCA/EC ethics and GDPR standards.