Claims Handler & Client Care Specialist

We Are Workforce Ltd; Worcester; On-site; GBP 25,000 - 32,000; Full time

Job summary

SJL Insurance Services is seeking a dedicated Claims Handler to join our team. You will manage new and existing claims with professionalism, ensuring accurate handling and clear communication with clients and insurers.

Strong written and verbal communication skills are essential. You will work to ensure fair treatment, support progression, and maintain high service standards across national and international client portfolios.

Qualifications

• Ability to prioritise and organise workload to meet deadlines.
• Ability to construct effective written communications.
• Ability to liaise confidently and effectively via the telephone and in writing.
• Ability to logically solve problems.
• Ability to follow internal processes and update records.

Responsibilities

• To undertake the claim function, ensuring fair treatment of our clients
• Provide advice and guidance through the claims process
• Receive notification new insurance claim notifications
• Notify insurers of any potential/new claims
• Collect accurate information and documentation to process a claim
• Provide an explanation to policyholders on the cover provided by their policy
• Monitor the progress of a claim and update internal systems
• Liaise with solicitors, as well as other legal and claims professionals
• Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
• Proactively contact other stakeholders to ensure communication with all parties is up to date
• To ensure that all communications with brokers, insurers, loss adjusters are accurately recorded

Skills

Prioritisation

Written communication

Telephone communication

Problem solving

Record updating

Job description

SJL Insurance Services is seeking a dedicated Claims Handler to join our team. You will manage new and existing claims with professionalism, ensuring accurate handling and clear communication with clients and insurers.

Strong written and verbal communication skills are essential. You will work to ensure fair treatment, support progression, and maintain high service standards across national and international client portfolios.