Claims Handler

Gallagher Bassett; Tamworth; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

Collaborative culture

Job summary

Gallagher Bassett is seeking a Casualty Defence Claims Handler to take ownership of a portfolio of EL/PL claims, delivering timely, commercially focused outcomes. This hybrid role can be based from Tamworth or Blisworth, with support from an experienced team and flexible hours.

You will manage claim investigations, liaise with clients and third parties, and negotiate settlements, contributing to effective risk management and client service. Eligible to work in the UK is required.

Qualifications

• Experience handling EL/PL claims in insurer/TPA/law firm/defence.
• Knowledge of personal injury and liability principles.
• Self-motivated and proactive with initiative.
• Strong verbal and written communication skills.
• Excellent organisational skills and multi-case management.
• Flexibility to work additional hours when needed.
• Eligible to work in the UK.

Responsibilities

• Manage a portfolio of EL/PL claims from first notification to settlement.
• Set up and acknowledge new claims with clear client communication.
• Conduct liability investigations with evidence collection.
• Liaise with insured clients, brokers and third parties to progress claims.
• Accurately reserve files and monitor reserves.
• Negotiate settlements with claimants, insurers and legal firms.
• Assess quantum using guidelines and medical evidence.
• Identify potential fraud indicators and escalate appropriately.
• Ensure compliance with Pre-Action Protocols for EL/PL claims.
• Prepare file summaries, reports and recommendations for clients.
• Support Claims Managers and Defence Operations Manager as needed.

Skills

EL/PL claims

Personal injury

Communication skills

Organisational skills

Flexible hours

Job description

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

This is an exciting opportunity to join Strata Solicitors, Gallagher Bassett's in-house law firm, in a newly created role driven by continued growth of our business.

As a Casualty Defence Claims Handler, you'll take ownership of your own caseload of pre-litigated Employers' Liability and Public Liability claims. From workplace injuries to third-party accidents and property damage, you'll play a key role in delivering timely, commercially focused outcomes while maintaining exceptional service standards for our clients.

This is a hybrid role, which can be based from either our Tamworth or Blisworth office, offering flexibility alongside the opportunity to work closely with an experienced and supportive team.

How You'll Make An Impact

In this role, you'll manage a diverse portfolio of claims, conducting thorough investigations and working closely with clients and stakeholders to achieve the best outcomes.

Your responsibilities will include:

• Managing a portfolio of EL/PL claims from first notification to settlement, ensuring compliance with service level agreements.
• Setting up and acknowledging new claims promptly, while maintaining clear communication with clients throughout the process.
• Conducting detailed liability investigations, gathering evidence such as statements, inspection records, and training documents.
• Liaising with insured clients, brokers, witnesses, medical professionals, and third parties to progress claims efficiently.
• Accurately reserving files and regularly reviewing reserves to ensure they remain appropriate.
• Negotiating settlements with claimants, representatives, insurers, and legal firms to achieve fair and commercially sound outcomes.
• Assessing quantum using Judicial College Guidelines, medical evidence, and relevant case law.
• Identifying potential fraud indicators and escalating cases appropriately.
• Ensuring compliance with Pre-Action Protocols for Low Value and Standard EL/PL Claims.
• Preparing clear file summaries, reports, and recommendations for clients and senior management.
• Supporting Claims Managers and the Defence Operations Manager as needed.

About You

• Previous experience handling EL/PL claims within an insurer, TPA, law firm, or defence environment.
• Understanding of personal injury, liability principles, and relevant legislation (e.g., Health & Safety at Work Act, Occupiers’ Liability Act).
• Self-motivated and proactive, with the ability to take initiative.
• Strong verbal and written communication skills, with the ability to engage confidently with clients and stakeholders.
• Exceptional organisational skills, attention to detail, and the ability to manage multiple cases effectively.
• Flexibility to adapt to unexpected situations, including working additional hours when necessary.
• Eligible to work in the UK.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.

Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).