Claims Case Manager

Davies Group; Bolton; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension plan

Flexible working

Training & qualifications funding

Cycle to Work

Job summary

Davies Group in Bolton is seeking a Claims Case Manager to own a caseload and ensure SLAs are met on-site. This is a permanent, full-time role with a 40-hour workweek in Bolton.

You will handle client and customer interactions, manage third-party suppliers, and follow internal processes while maintaining governance and data security. A focus on development and team collaboration supports your growth at Davies.

Qualifications

• Relevant Claims Experience
• Good Customer Service Skills
• Time Management Wizardry
• Interpersonal Charm

Responsibilities

• Proactive Case Management: You’ll own your caseload, ensuring SLAs are met.
• Customer Interactions: Handle engagements with professionalism and Treating Customers Fairly.
• Third-Party Wizardry: Manage suppliers and drive cases to settlement balancing service, cost and time.
• Craftsmanship: Deliver top-notch work following internal processes and guidelines.
• Authority and Compliance: Adhere to governance and keep data secure.
• Self-Development: Embrace feedback, learn, and grow with PDRs and training.
• Team Player: Contribute to a positive, collaborative culture.

Skills

Relevant Claims Experience

Good Customer Service Skills

Time Management

Interpersonal Charm

Job description

Claims Case Manager

Application Deadline: 31 August 2026

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Reporting To: Jasmine Davies

Description

Location: on site Bolton
Full-Time: 40 hours per week

Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. Here’s why you’ll love being part of our family: As a Property Claims Manager based in Bolton, you’ll be the hero behind the scenes.

Valued and Supported:

You’re not just an employee; you’re a vital contributor. We appreciate your unique skills and perspectives, and we’re committed to your growth.

What will your day look like:

• Proactive Case Management: You’ll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.
• Customer Interactions: Whether it’s clients or direct customers, you’ll handle interactions with professionalism and Treating Customers Fairly.
• Third-Party Wizardry: Managing suppliers? You’ve got this! Drive cases to settlement while balancing service, cost, and time.
• Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud.
• Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure.
• Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.
• Team Player: Positive vibes, great teamwork, and a culture that feels like home.

Knowledge and Abilities:

Requirements:

• Relevant Claims Experience
• Good Customer Service Skills
• Time Management Wizardry
• Interpersonal Charm

How We Measure Success:

• SLA Performance: You’ll ace it.
• Phone Audit: Your phone skills? A+
• Lifecycle Metrics: You’ll own them.
• Audit: No breaches here.
• PDR Forms: Completed and shining.
• Team Performance: You’re the MVP.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan