Claims Handler

Sedgwick; Manchester; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

An innovative, forward-thinking insurer is seeking a proactive Casualty Claims Handler to join their dynamic team in Manchester. This role involves managing a diverse portfolio of claims, ensuring fair resolutions while providing exceptional service. The company values collaboration and individual development, offering a supportive environment for career growth. With a strong focus on professional development, including CII qualifications, this is an exciting opportunity for those passionate about claims management. Enjoy hybrid working after probation, excellent benefits, and the chance to make a real impact.

Benefits

Excellent Pension Scheme

Annual Performance-Based Bonus

Private Medical Insurance & Cashback Scheme

25 Days’ Annual Leave plus your Birthday off

Enhanced Family-Friendly Policies

Career Development Support

Employee Assistance Programme

Cycle to Work Scheme

Season Ticket Loan

Qualifications

• Experience in handling Employers’ Liability and Public Liability claims.
• Strong communication and organizational skills are essential.

Responsibilities

• Manage a caseload of EL/PL and Casualty claims from notification to resolution.
• Investigate and assess liability, causation, and quantum across various claims.

Skills

Commercial Claims Handling

Employers’ Liability

Public Liability

Casualty Claims

Communication Skills

Organizational Skills

Education

CII Qualifications

Job description

1 day ago Be among the first 25 applicants

This range is provided by Sedgwick. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Title: Casualty Claims Handler

Salary: £35,000 to £45,000 per annum, dependent upon experience

Location: Manchester (Spinningfields HQ) – 5 days in-office during 6-month probation, reducing to 2 days in-office post-probation (hybrid)

Term: Permanent, Full-Time

Your New Role:

We are seeking a proactive and detail-oriented Claims Handler to manage a portfolio of Employers’ Liability, Public Liability, and Casualty claims. The successful candidate will play a key role in ensuring fair and timely resolution of claims while providing exceptional service to our clients broker partners and insured customers.

Our client is a specialist challenger insurer operating across the UK. They provide Property, Liability, and Fleet insurance to large and medium-sized businesses and the public sector — exclusively through brokers.

They are a people-focused, values-driven organisation with a strong “One Team” ethos with culture that encourages individual development, collaboration, and professionalism.

Key Responsibilities:

· Manage a caseload of EL/PL and Casualty claims from notification to resolution.

· Investigate and assess liability, causation, and quantum across a variety of claims.

· Liaise with policyholders, brokers, solicitors, and other stakeholders in the claims process.

· Ensure all claims are handled in accordance with company policies, regulatory requirements, and SLA timelines.

· Identify and mitigate potential fraudulent or exaggerated claims.

· Accurately record and report claims information using internal systems.

· Contribute to continuous improvement initiatives within the claims team.

· Represent Protector Insurance in client meetings or case reviews where appropriate.

Your Skills & Experience:

· Have solid experience in Commercial Claims Handling, particularly across Employers’ Liability, Public Liability, and Casualty.

· Demonstrate ambition and commitment to pursue professional development, including CII qualifications.

· Possess excellent communication skills – both written and verbal.

· Are organised, detail-focused, and capable of managing multiple priorities.

· Work well independently but thrive as part of a collaborative “One Team” culture.

· Embody the values of Credibility, Openness, Boldness, and Commitment.

· Excellent Pension Scheme

· Annual Performance-Based Bonus

· Private Medical Insurance & Cashback Scheme

· Hybrid Working Opportunities after 6-month probation

· 25 Days’ Annual Leave plus your Birthday off

· Enhanced Family-Friendly Policies

· Career Development Support including CII study funding and training

· Employee Assistance Programme

· Cycle to Work Scheme

· Season Ticket Loan

This is a fantastic opportunity to join an innovative, forward-thinking insurer where your contribution will be recognised, and your career growth supported. If you're passionate about claims and looking to grow in a dynamic environment, we’d love to hear from you.

How to Apply:

If you’re ready to step into a rewarding role supporting property claimants during their time of need, we’d love to hear from you. Please click the Apply button to start your journey.

Our client is an equal opportunity employer who celebrates diversity and is committed to creating an inclusive environment for all employees. We encourage applications from all qualified candidates, regardless of race, gender, religion, age, disability, or any other characteristic.

All applicants will be required to complete a DBS/Vetting check.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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