Claims Handler

Marley Risk Consultants Limited; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative firm in the UK Structural Warranty Insurance sector is seeking a Claims Specialist to join their dynamic team in Cheltenham. This exciting role involves managing warranty claims for homeowners, requiring strong communication and organizational skills. You'll receive comprehensive training and support, ensuring you thrive in this engaging environment. With a focus on excellent customer service and professional development, this position offers a unique opportunity to grow your career in the insurance industry. Join a friendly team that values adaptability and a desire to learn, and make a meaningful impact in the lives of homeowners.

Benefits

Generous company pension scheme

Life Insurance (post-probation)

Private Medical Insurance (post-probation)

Gym membership

Employee Assistance Programme

Flexible working arrangements

Training options including Cert CII

Qualifications

• At least one year of insurance claims handling experience.
• Strong communication and customer service skills.

Responsibilities

• Manage structural warranty claims from start to finish.
• Provide excellent customer service and support clients.

Skills

Insurance claims handling experience

Communication skills

Customer service skills

Organizational skills

Time management abilities

Adaptability

Desire to learn

Education

Bachelor’s degree

Tools

MS Word

MS Excel

MS Outlook

MS Teams

Job description

About Marley

We are a friendly, dynamic, and growing business seeking a new team member for our claims handling department. At the forefront of innovation in the UK Structural Warranty Insurance sector, we provide claims management and loss adjusting services to insurer clients and homeowners experiencing defects in their homes.

Job Details

Job Type: Full-time (Monday - Friday)

About Your New Role

Based in our Cheltenham office, as a Claims Specialist, you will manage structural warranty claims from start to finish. Your clients will mainly be private homeowners claiming against their warranty, and possibly managing agents representing multiple owners, such as in a block of flats.

While these claims are generally less urgent than fire or flood claims, they can be complex and engaging, requiring basic building knowledge—don't worry if you lack this; we will support your learning! Providing excellent customer service is essential, and our team and line manager will support your onboarding and development.

Your Skills and Experience

• At least one year of insurance claims handling experience.
• Property/construction insurance background is desirable but not essential; training will be provided.
• Strong communication skills via phone, email, and in writing.
• Excellent customer service skills.
• Ability to work independently and collaboratively, building professional relationships quickly.
• Strong organizational and time management abilities.
• Experience with IT systems like MS Word, Excel, Outlook, and MS Teams.
• Adaptability to new challenges in a growing environment.
• Desire to learn and develop your career.
• Bachelor’s degree preferred but not required.

Benefits

• Generous company pension scheme.
• Life Insurance (post-probation).
• Private Medical Insurance (post-probation).
• Gym membership.
• Employee Assistance Programme.
• Flexible working arrangements.
• Training options including Cert CII.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance and Sales
• Industry: Insurance

Referrals can double your chances of interview success at Marley Risk Consultants Limited.

Locations and Application Updates

Cheltenham, England, UK (posted 8 hours ago)

Various postings in Gloucester, England, UK, over the past weeks.