Claims Handler

Admiral Group; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Claims Handler to join their dynamic team. This role focuses on providing exceptional service throughout the claims journey, ensuring customers are informed and supported. With a strong emphasis on continuous improvement and customer-centricity, you will manage your own caseload and coordinate with various stakeholders. The company values diversity and offers an inclusive culture, alongside generous benefits such as free shares and ample holiday. If you're looking to grow in a fast-paced environment and make a real impact, this opportunity is perfect for you.

Benefits

Free Shares

33 Days Holiday

Options to Buy/Sell Additional Leave

Qualifications

• Strong analytical skills and attention to detail are essential.
• Customer-centric mindset and effective communication skills are crucial.

Responsibilities

• Manage customer claims from notification to settlement.
• Communicate effectively with customers via phone and email.
• Conduct investigations regarding liability and indemnity.

Skills

Analytical Skills

Attention to Detail

Communication Skills

Organizational Skills

Customer-Centric Mindset

Job description

Join to apply for the Claims Handler role at Admiral Pioneer.

Get AI-powered advice on this job and more exclusive features.

About Veygo
At Veygo, our world is learner and temporary pay-as-you-go car insurance. We know people's lifestyles are changing, and our pay-as-you-go insurance provides our customers with flexible cover by the hour, day, or week, so they can get cover when they need it, and not when they don’t. We're proud to have over 1 million customers and to be backed by Admiral Group, voted Best UK Car Insurance Provider six years in a row by The Personal Finance Awards.

The Team
Claims are at the heart of what Veygo does. We support our customers when they need us the most — when they make a claim. The team supports customers from registration to claim settlement, handling complaints, policy fraud prevention within Data Validation, and Claims Underwriting. It’s an exciting, dynamic environment focused on customer centricity and continuous improvement. Your role will be to provide the best service possible throughout the claims journey, with a focus on making things better for customers and colleagues.

Responsibilities

1. Communicate with customers via phone and email.
2. Manage the customer’s claim from notification to settlement, including instructing suppliers, handling Total Loss settlements, and recovering costs from third-party insurers.
3. Keep customers informed and updated during the claims process.
4. Manage your own caseload.
5. Coordinate with other departments, suppliers, and third parties.
6. Conduct investigations regarding liability and indemnity.

Minimum Requirements

• Belief in continuous improvement and ability to demonstrate it in your current role.
• Focus on your own career development.
• Ability to identify root causes and implement control measures to prevent recurrence.
• Strong analytical, attention to detail, communication, and organizational skills.
• Customer-centric mindset.
• Comfort with questioning the status quo.
• Ability to work independently and make decisions.
• Capable of working in a fast-paced environment supporting business growth.

Why Join Admiral

We value diversity and inclusion, fostering a culture where everyone can be themselves. We offer up to £3,600 of free shares annually after one year of service, 33 days holiday (rising to 38), and options to buy or sell additional leave. Recognized as a Great Place to Work for Women, Wellbeing, and overall, we are committed to removing barriers related to race, gender, age, sexuality, or other protected characteristics. Our benefits promote a healthy work-life balance and support your growth.