Claims Handler

National Breakdown; Bradford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Head of Operations to lead their claims service. This role involves managing customer queries, ensuring compliance with industry standards, and fostering relationships with suppliers. You will be responsible for validating incidents, managing claims through to settlement, and maintaining a high level of customer satisfaction. If you are passionate about delivering exceptional service and thrive in a team-oriented environment, this opportunity could be your next career step. Join a forward-thinking company that values customer centricity and personal development.

Qualifications

• Excellent verbal and numerical skills are essential.
• Good computer literacy and keyboard skills required.

Responsibilities

• Manage claims and customer queries effectively.
• Provide professional communication with customers and suppliers.

Skills

Verbal Communication

Numerical Skills

Computer Literacy

Problem Solving

Empathy

Teamwork

Flexibility

Initiative

Organizational Skills

Fluency in European Languages

Education

High School Diploma

Relevant Certifications

Job description

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Head of Operations at National Breakdown

To help provide a leading professional claims service to all National Breakdowns customers and clients. To effectively manage claims and customer queries in line with company and industry standards and regulatory requirements.

Key Duties & Responsibilities

• Record and correctly validate all incidents received within the parameters of the prescribed limits of the relevant scheme / product

• Pro-actively manage all incidents through to settlement – checking ongoing incidents continuously

• Provide appropriate and accurate reserving on all claims at all times

• Provide detailed notes on all actions taken on each claim

• Liaise effectively and develop a positive value based relationship with all suppliers to provide the best solutions / outcome for the customer

• Always provide professional communication with internal and external customers

• Effectively manage any customer complaints or queries

• Adhere to company service level agreements at all times

• Strive to create an ethos of customer centricity and to treat customers fairly

• Liaise with a customer to keep them informed on the progress of the claim

• Work as part of a team, seeking out opportunities to drive the company forward

• Assisting your colleagues in their role where possible as instructed by your team manager

• Incur no subjective or objective leakage

• Identify improvements in claims processes and policy wordings where appropriate

• Complete technical and regulatory training as directed to by your team manager

• Adhere to all industry based compliance and regulatory requirements

• Achieve own and assist with the teams objectives and KPI’s as advised by your team manager

• Complete daily, weekly or ad hoc tasks as allocated

• Work shift rotation in accordance with monthly shift pattern and show a willingness to cover colleagues when requested to by your team manager

Experience Skills & Knowledge

• Excellent verbal and numerical skills

• Have good computer literacy and keyboard skills

• Objective approach to problem solving

• Clear, professional and accurate communication skills

• Demonstrate empathy and understanding to a customers responses to all decision made throughout a claim

• Ability to be able to work under pressure

• Logical and organised

• Commitment to self development

• Demonstrate own business acumen and areas you have developed yourself. Seeking out opportunities to further develop your experience and knowledge

• Ability to work part of a team, willingness to take on new roles and responsibilities

• Demonstrate confidence, enthusiasm, flexibility, resourcefulness and initiative

• Fluent in European languages, such as French, German, Italian or Spanish would be beneficial

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Other

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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