Claims Handler

Ampa; Birmingham; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

Ampa is seeking a Pre-Legal Claims Handler to join the Uninsured Loss Recovery team in Birmingham. You will participate in early investigations and manage cases up to the point of transfer to a dedicated claims handler for conduct.

The role focuses on supporting liability assessment, evidence gathering and client communications. The ideal candidate has some legal, insurance, claims handling or customer service experience, with the ability to learn quickly in a supportive team environment.

Qualifications

• 3 months’ recent experience in legal, insurance, claims handling or customer service roles.
• Experience using a case management system is beneficial.
• Confidence with IT systems including Word and Excel.

Responsibilities

• Assess liability by reviewing evidence and establishing responsibility.
• Make pre-legal communications with all parties.
• Obtain and review quantum documentation for claims.
• Support incoming post on cases before transfer to claims handling teams.
• Issue Letters Before Action (LBAs) to third parties and manage case files.

Skills

Legal experience

Claims handling

Customer service

Microsoft Word

Excel

IT systems

Tools

Case management system

Job description

Pre-Legal Claims Handler

Department: Corclaim - ULR - ULR - ULR - 2501

Employment Type: Permanent - Full Time

Location: Birmingham

Reporting To: Harpreet Kailey

Description

Are you a team player with a great attitude? Do you have legal, insurance, claims handling or customer service experience and are looking to build a career in a growing team?

If you are keen and quick to learn, we will show you the rest.

Join our friendly, supportive team in our Uninsured Loss Recovery team. The role will offer exposure to a variety of work from day one of the case which will include initial investigations. Thereafter, the role will be to manage those cases until they are ready to be transferred to a claims handler for future conduct).

Key Responsibilities

• considering liability by assessing evidence and establishing responsibility
• establishing contact with all parties and maintaining pre-legal communications
• evaluating each claim and pro-actively obtaining quantum documentation
• helping to manage incoming post on cases prior to their transfer to the claims handling teams
• sending Letters Before Action (LBAs) to third parties; these are standard letters which are held on a case management system
• assessing and collating any relevant documentation to support the claim
• subject to experience, the role may include handling of discreet elements of our claims portfolio through to closure
• making appropriate use of telephone and litigation
• maintaining client relationships e.g. informing them on the progress of a claim and taking new instructions over the phone, by email or letter and liaising with them where appropriate to help document the claim
• carrying out general administration to include archiving, billing, case management
• maintaining case files in accordance with office procedures
• continuing support for claims handlers as appropriate
• inputting of data and general system updates as required
• carrying out any other duties that are in keeping with the role

Skills, Knowledge and Expertise

• ideally, a minimum of 3 months’ recent experience in legal, insurance, claims handling or customer service roles.
• previous experience in using a case management system is ideal however, not essential
• confidence with IT systems to include Microsoft Word and Excel

Key competencies you will need:

• the ability to prioritise well and produce a high standard of work in a volume environment, sometimes under pressure, whilst maintaining accuracy and good attention to detail
• strong organisational skills whilst maintaining team processes and procedures
• a pro-active approach in documenting and handling tasks and cases
• the ability to cope and respond to sudden client demands
• good communication skills, good telephone manner and the ability to discuss and negotiate matters on the telephone
• an analytical, problem solving approach

Benefits, Agile Working and Additional information

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have hubs in Birmingham, Bristol, Edinburgh, Leeds, Leicester, London, Lincoln, Manchester, Milton Keynes, Nottingham, Southampton, Stratford-upon-Avon, Sheffield & Tunbridge Wells.

Do you want to check out our amazing benefits?

Additional information

Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.

Equal opportunities

Corclaim, as part of the Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.