Claims Experience Coordinator

BELFOR UK Ltd; West Midlands; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Annual Leave

Induction

E Learnings

EAP

Health Plan

Life Insurance

Uniform

Flu Vaccination

Pension

Eye Test

Pay Review

Job summary

BELFOR UK Ltd is seeking a proactive Customer Experience Coordinator to support the Customer Experience Department in progressing claims and delivering excellent service to insurers, loss adjusters, and policyholders.

You will handle inbound inquiries, manage emails, prepare and review reports, and ensure documentation meets contractual requirements. Proactive system usage and adherence to SLAs are essential for success.

Qualifications

• Experience handling inbound telephone enquiries from insurers, loss adjusters, and policyholders.
• Process and distribute emails to regional teams in a timely manner.
• Prepare, review, and complete reports using information from technicians.
• Ensure documentation meets insurer contractual requirements and company standards.
• Enter, update, and process claim-related documentation accurately.

Responsibilities

• Respond to and manage inbound telephone enquiries from insurers, loss adjusters, and policyholders.
• Process and distribute emails to appropriate regional teams.
• Prepare, review and complete reports using information from technicians.
• Enter and update claim-related documentation.
• Utilise insurer portals (CoreLogic, Synergy, 360) to update claim information.
• Maintain accurate records in line with procedures.

Skills

Customer service

Telephone enquiries

Documentation

Report preparation

Insurer portals

Tools

CoreLogic

Synergy

360

Job description

BELFOR UK Ltd is seeking a proactive Customer Experience Coordinator to support the Customer Experience Department in progressing claims and delivering excellent service to insurers, loss adjusters, and policyholders.

You will handle inbound inquiries, manage emails, prepare and review reports, and ensure documentation meets contractual requirements. Proactive system usage and adherence to SLAs are essential for success.