Senior Claims Executive

Howden Insurance Brokers Ltd; Birmingham; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Howden Insurance Brokers Ltd in the United Kingdom is seeking a senior claims professional to lead liability claims across clients, insurers, and third parties. You will mentor juniors, own your workload, and drive cost-efficient outcomes while ensuring regulatory compliance.

You will also handle documentation, negotiate settlements, maintain records, and support other lines such as property within an international broker environment.

Qualifications

• Strong experience in handling liability claims.
• Solid understanding of insurance principles and the claims-handling process.
• Familiarity with London market operations (Lloyd's and company markets).
• Excellent interpersonal and communication skills.
• Highly organised with the ability to manage multiple priorities and deadlines.
• Confident working independently and making informed decisions.
• Commercially aware with strong analytical and problem-solving skills.
• Proven ability to build and maintain professional relationships.
• Experience mentoring or supporting less experienced team members.
• A collaborative team player with a proactive approach.
• Educated to A-Level standard (grades A-C or equivalent). Progression toward professional qualifications (e.g. CII) is desirable but not essential.

Responsibilities

• Managing and resolving liability claims with clients, insurers, and third parties.
• Preparing and presenting claims documentation to underwriters and responding to technical queries.
• Maintaining accurate and up-to-date records on internal systems.
• Leading negotiations on claims settlements to achieve optimal outcomes for clients.
• Monitoring delegated authority contracts and ensuring cost-effective management.
• Providing expert guidance and updates to clients throughout the claims process.
• Contributing to internal projects and supporting wider team objectives.
• Ensuring compliance with legal, regulatory, and company procedures.
• Overseeing the processing of collections, payments, and related data.
• Building and maintaining strong relationships with clients and internal stakeholders.

Skills

Liability claims experience

Insurance principles

London market operations

Interpersonal communication

Organization and multitasking

Independent decision making

Analytical and problem solving

Relationship building

Mentoring junior colleagues

Collaborative team player

Proactive approach

Education

A-Level standard or equivalent

Progression toward professional qualifications (CII) desirable

Job description

This is a senior-level role within our Sports Claims Division , acting as a key liaison between clients and insurers to ensure claims are handled efficiently, accurately, and in line with regulatory standards. You'll be responsible for managing complex claims processes, delivering a high level of service, and maintaining strong relationships with stakeholders across the business. You'll be primarily focused on liability claims , though you'll also support other areas such as property and personal accident. As a senior member of the team, you'll take ownership of your workload, contribute to strategic projects, mentor junior colleagues, and ensure compliance with internal policies and external regulations. What You'll Be Doing Managing and resolving liability claims with clients, insurers, and third parties. Preparing and presenting claims documentation to underwriters and responding to technical queries. Maintaining accurate and up-to-date records on internal systems. Leading negotiations on claims settlements to achieve optimal outcomes for clients. Monitoring delegated authority contracts and ensuring cost-effective management. Providing expert guidance and updates to clients throughout the claims process. Contributing to internal projects and supporting wider team objectives. Ensuring compliance with legal, regulatory, and company procedures. Overseeing the processing of collections, payments, and related data. Building and maintaining strong relationships with clients and internal stakeholders.

Essential: Strong experience in handling liability claims , ideally within an international broker. Solid understanding of insurance principles and the claims-handling process. Familiarity with London market operations (Lloyd's and company markets). Excellent interpersonal and communication skills. Highly organised with the ability to manage multiple priorities and deadlines. Confident working independently and making informed decisions. Commercially aware with strong analytical and problem-solving skills. Proven ability to build and maintain professional relationships. Experience mentoring or supporting less experienced team members. A collaborative team player with a proactive approach., Educated to A-Level standard (grades A-C or equivalent). Progression toward professional qualifications (e.g. CII) is desirable but not essential.

Who are we? Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of over 20,000 employees spanning more than 100 countries., A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Diversity and inclusion At Howden we value diversity - there is no one Howden 'personality type'. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other, in the small everyday moments and the bigger challenges We are determined to make a positive difference, at work and beyond We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect - regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

• or hybrid working. If you're excited by this role but have some doubts about whether it's the right fit for you,
• Not all positions can accommodate changes to working hours or locations.

Our sustainability promise We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here .