Claims Handler

Tesco Insurance and Money Services; Newcastle upon Tyne; Hybrid; GBP 22,500 - 27,500; Full time

Benefits offered by this job

Annual performance-related bonus

Generous holiday allowance

Colleague Clubcard with discounts

Enhanced maternity and paternity leave

Ongoing learning opportunities

Job summary

A leading insurance provider is seeking a Claims Handler to join their Third Party Assist team in Newcastle. You will manage motor insurance claims, providing top-notch customer service and proactively contacting third parties. Ideal candidates will have a persuasive personality and a background in insurance. The role offers a salary of £25,000 plus bonuses, hybrid working opportunity, and comprehensive benefits including generous holiday allowances and a pension scheme.

Responsibilities

• Proactively manage and settle a portfolio of claims efficiently.
• Contact third parties to offer repair and mobility services.
• Negotiate effectively for fair settlements.
• Monitor ongoing hire and repair priorities.
• Identify and report potential fraud instances.
• Control costs through effective negotiation.

Skills

Excellent customer service skills

Empathy in difficult situations

Ownership and decision-making

Creative thinking for solutions

Strong verbal and written communication

Planning and organizing skills

Positive attitude and resilience

Job description

Serving our customers, communities, and planet a little better every day.

About the role

Serving our customers, communities, and planet a little better every day.

Claims Handler, Third Party Assist

Salary: £25,000 + annual bonus and benefits

Work Level: 1

Location: Newcastle, hybrid*

Working hours: 36 hours per week.

Shift: Mon – Fri (36 hours per week): shifts between 08:00 -17:00 (please note these shifts may revert to 08:00 -19:00 Monday to Friday and 08:00 -13:00 on Saturdays (1 in 3) at some point.

Training: You’ll start your journey with 6 weeks of training to give you the best start and tools in your career. Training will be office based & Monday to Friday 09:00 -17:00. *Once competent in role you’ll have the opportunity to move to hybrid working, if certain criteria is met.

Closing date: 27th January 2026 at 5pm.

At Tesco Insurance, our Claims team does more than handle claims – we help customers through some of life’s most difficult and vulnerable moments. Whether it's a bump in the road, damage to a home, or a sudden emergency, every call is a chance to show we care and to do the right thing with empathy and expertise.

We’re proud of our NPS and customer satisfaction scores but even prouder of the skilled and compassionate colleagues behind those results. Whether resolving a claim or partnering with suppliers to deliver great customer outcomes, we’re building a team that listens, learns, and leads with kindness.

Here, your ideas matter, your growth is supported, and your work makes a real difference – especially when customers need us most.

We’re recruiting for Claims Handlers to join our Third Party Assist team (Motor Insurance). In this role you’ll proactively manage and settle a portfolio of claims as efficiently and economically as possible, whilst providing a high standard of service to customers and other stakeholders. You’ll use your current experience to effectively ensure claims are handled and settled efficiently in line with policy cover & legal liability.

In this specialist role you will proactively contact and convert ‘non fault’ third parties to take advantage of our repair and mobility services and solutions, whilst providing a high standard of customer service.

Ideally you will come from an insurance background and either have experience in motor insurance or an interest in this. If you have a persuasive, engaging personality we’d also love to hear from you.

The Role

• Proactively offering the benefits of using our network of repairers and hire providers to ‘non fault’ third parties.
• Using a variety of communication approaches to contact third parties to help them manage their predicament, building rapport and a positive relationship to help deliver the right outcome for the third party and our organisation.
• Negotiating effectively with third party stakeholders and suppliers to ensure a ‘fair settlement’ is achieved for both the third-party claimant and our organisation.
• Proactively managing the department priorities such as monitoring ongoing hire and repair.
• Identifying and reporting any concerns in relation to potential fraud or instances of identified fraud, act as appropriate.
• Negotiating effectively to control costs.

We need you to have (min requirement)

• Ability to demonstrate excellent customer service skills; using persuasion and influence to deliver the right outcome.
• Demonstrable ability to show empathy when dealing with difficult situations, maintaining a professional and caring approach.
• Ability to take ownership for own decisions within the established authority limits and parameters.
• Ability to think creatively to identify and manufacture/develop solutions to meet customer and business needs
• Excellent verbal and written communication skills, including an ability to express complex information in straightforward terms where required.
• Showing good planning, prioritising and organisation skills.
• A positive attitude and a flexible & resilient approach to change and team working.

What’s in it for you?

• Prepare for your retirement with our colleague pension scheme.
• Virtual GP Service for you and your family 365 days a year.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to £2K). As an added perk, we’ll give you a second card to share with someone else.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
• A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
• Take part in our Buy as you Earn and Save as you Earn share schemes.

Everyone’s welcome

We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Interviews

Interviews are expected to be held from January 2026.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let’s make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!