Claims & Customer Service Advisor — Flexible, Office-Based

TipTopJob; Norwich; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Pro rata annual leave (28 days incl.BH

Company pension scheme

Flexible working arrangements

Job summary

TipTopJob is seeking a friendly, organised Claims Handler / Customer Service Adviser for an office-based role in Rackheath, Norwich. You will support customers through the insurance claims process, update records and ensure a smooth, professional experience from start to finish.

We offer flexible full-time or part-time hours, a pro rata annual leave entitlement, and a supportive team environment in a busy building services business serving Norfolk and Suffolk. Salary is dependent on experience.

Qualifications

• Experience in claims handling, coordination, or a similar role.
• Strong organisational skills with the ability to juggle priorities.
• Clear and confident communication skills.
• A calm, professional approach in a fast-paced environment.
• Good attention to detail and problem-solving ability.

Responsibilities

• Coordinating and scheduling repair works for insurance claims.
• Acting as a point of contact for customers, insurers, and trades.
• Managing job records and claim related documentation.
• Tracking progress and resolving issues where possible.
• Supporting the wider team to ensure timely and efficient delivery.

Skills

Claims handling

Coordination

Organisational skills

Communication

Attention to detail

Problem solving

Job description

TipTopJob is seeking a friendly, organised Claims Handler / Customer Service Adviser for an office-based role in Rackheath, Norwich. You will support customers through the insurance claims process, update records and ensure a smooth, professional experience from start to finish.

We offer flexible full-time or part-time hours, a pro rata annual leave entitlement, and a supportive team environment in a busy building services business serving Norfolk and Suffolk. Salary is dependent on experience.