Claims Advisor - Customer Care & Claims Support

One to One personnel Limited; Shoeburyness; On-site; GBP 23,000 - 29,000; Full time

Job summary

One to One personnel Limited is seeking a friendly, confident Claims Advisor in Shoeburyness, Essex to join a busy team. The role focuses on delivering excellent customer service, supporting customers through the claims process, and liaising with insurers.

You will handle claims, respond to queries by phone and email, and maintain accurate records while working within a supportive environment that values problem-solving and clear communication.

Qualifications

• Strong customer service skills and confident telephone manner.
• Excellent verbal and written communication abilities.
• Detail-oriented, well-organised and reliable.
• Proactive problem-solving approach and willingness to learn.

Responsibilities

• Provide high levels of customer service to policyholders and claimants.
• Support customers throughout the claims process from notice to resolution.
• Process and review customer claims and respond to queries by phone and email.
• LAC with insurers and maintain accurate claims records.
• Investigate and escalate potential fraud concerns as required.
• Keep customers updated on claim progress and resolutions.

Job description

One to One personnel Limited is seeking a friendly, confident Claims Advisor in Shoeburyness, Essex to join a busy team. The role focuses on delivering excellent customer service, supporting customers through the claims process, and liaising with insurers.

You will handle claims, respond to queries by phone and email, and maintain accurate records while working within a supportive environment that values problem-solving and clear communication.