Senior Claims Assessor

Unum Ireland; United Kingdom; Remote; GBP 45,000 - 65,000; Full time

Job summary

Unum UK is seeking an experienced Senior Claims Assessor to join our Income Protection Claims team. You will own complex GIP claims, balancing robust technical decision making with compassionate communication.

You’ll coach and mentor colleagues, work with rehabilitation teams, and contribute to high standards across the group. This role supports customers at critical life moments and aligns with our Disability Confident ethos.

Qualifications

• 4–5 years’ experience assessing Group Income Protection claims
• Strong knowledge of Group Risk products and policy interpretation
• Understanding long-term medical conditions, NHS pathways and rehabilitation
• Experience using claims management systems
• Clear and sensitive communication of complex decisions

Responsibilities

• Assess Income Protection claims from medical and financial perspectives, including long-term cases
• Interpret policy documentation and apply technical judgement
• Communicate decisions clearly and empathetically, upholding Treating Customers Fairly
• Maintain checking authority and ensure timely, accurate payments
• Collaborate with rehabilitation teams and internal stakeholders to support return-to-work
• Mentor colleagues, review files, and contribute to technical development
• Build trusted relationships with customers, clients and colleagues
• Contribute to continuous improvement and management information as needed

Skills

GIP claims assessment

Complex case management

Policy interpretation

Communication skills

Coaching and mentoring

Tools

Claims management systems

Job description

Job Posting End Date: June 29

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing? What will you bring? We’re a specialist employee benefits provider committed to creating healthy, happy workplaces. Ee support millions of people through some of life’s most challenging moments, helping them stay financially secure and get back to living well. At Unum, we combine technical excellence with humanity, fairness and care, and we’re proud of the difference our people make every day.

We’re building a pipeline of experienced Group Income Protection (GIP) Claims Assessors who may be interested in joining our Income Protection Claims team as opportunities become available. We’re particularly keen to connect with established claims professionals who have a minimum of 4 to 5 years’ experience assessing Group Income Protection claims and are confident managing complex and long-term cases. As a Senior Claims Assessor, your expertise, judgement and empathy will directly support customers at critical points in their lives.

You’ll take ownership of complex and long-term Income Protection claims, balancing robust technical decision making with clear, compassionate communication. You’ll also play an important part in developing others through coaching, mentoring and contributing to strong technical standards across the team.

Please note: This advert forms part of our ongoing talent pipeline for experienced GIP Claims Assessors. By applying, you’ll be expressing your interest in current and future opportunities with our team, and we’ll be in touch where your experience aligns with an available role.

What you’ll be doing:

• Assessing Income Protection claims from both a medical and financial perspective, including complex and long-term cases
• Interpreting policy documentation accurately and applying sound technical judgement
• Communicating decisions clearly and sensitively, in line with Treating Customers Fairly principles
• Maintaining checking authority and ensuring claims are paid accurately and on time
• Working closely with rehabilitation teams and internal stakeholders to support positive return-to-work outcomes
• Coaching and mentoring colleagues, completing file reviews and supporting technical development
• Building trusted relationships with customers, clients and colleagues
• Contributing to continuous improvement and management information where required

Your Experience:

• A minimum of 4 - 5 years’ experience assessing Group Income Protection claims
• Strong experience managing complex and long-term Income Protection cases
• Strong technical knowledge of Group Risk products and policy interpretation
• A good understanding of long-term medical conditions, NHS pathways and rehabilitation processes
• Experience using claims management systems and functional assessments
• Strong written and verbal communication skills, with the ability to explain complex decisions clearly and sensitively
• A collaborative approach, with a genuine interest in coaching and sharing technical knowledge

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions. If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme. If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]. We are proud to be a Disability Confident Employer.

Company: Unum UK

At Unum Group, we’re a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years. Through our Unum and Colonial Life brands, our company offers disability, life, accident, critical illness, dental and vision insurance; leave and absence management support; and behavioral health services. Our 10,000+ employees work across operations in the US, UK and Poland, as well as our dedicated Technology Centre in Ireland. Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request here.