Fraud Investigator - Household Claims

Hastings Direct; Bexhill-on-Sea; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Flexible working

Competitive bonus scheme

Life assurance

Pension contributions

Mental wellbeing support

Job summary

Hastings Direct is seeking a Fraud Investigator for Household Claims (Band 3) to work in a hybrid model from Bexhill or Leicester. You will review potentially fraudulent claims, conduct investigations, and support fraud processes while coordinating with Fraud Teams and suppliers.

The role emphasizes strong fraud background, end-to-end claims knowledge, and clear communication to handle a variety of cases across contents and buildings.

Qualifications

• Has a technical fraud background within insurance or strong experience of household/home/property claims.
• Strong overall claims understanding – familiar with end-to-end claims journey.
• Capable of making decisions and challenging the status quo with clear communication.

Responsibilities

• Conduct detailed reviews of newly identified claims of concern.
• Investigate claims with suspected fraud.
• Perform desktop investigations, formal interviews, liaising with suppliers and using intelligence systems.
• Support design of relevant fraud processes.
• Act as technical referral point for Home Claims Handlers.

Skills

Fraud expertise

Insurance/household claims

Decision making

Tools

Intelligence solutions systems

Job description

Job Title: Fraud Investigator – Household Claims (Band3) Location: Bexhill or Leicester (Hybrid – approx. one day a week in your chosen office)

Team Overview

Reporting into one of our Home Fraud Team Leaders, you’ll be tackling a mix of suspected fraudulent claims across contents and buildings insurance and be working closely with our Operational Teams, Suppliers and wider Fraud Teams to identify and respond to fraudulent claims. Your goal will be in supporting Hastings Direct in delivering a market leading fraud defence for Household/Home Claims – a business area that has expanded exponentially over the past 12 months!

Job Details

• Conducting detailed reviews of newly identified claims which are of concern, and where appropriate, provide guidance and feedback to the wider teams within Claims
• Conducting investigations on claims where we hold a suspicion of fraud
• Conducting desktop investigations, formal interviews, liaising with suppliers and using intelligence solutions systems
• Supporting the design of relevant fraud processes
• Acting as a technical referral point for Home Claims Handlers, to support fraud identification
• Tackling a mix of suspected fraudulent claims across contents and buildings

Essential Skills / Experience

• Has a technical fraud background within insurance or has strong experience of household/home/property claims
• Strong overall claims understanding – familiar with the end‑to‑end claims journey
• Capable of making decisions and challenging the status quo – able to utilise strong communication skills and engage with a varied audience

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – so if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey.

We also welcome applications through the Disability Confident Scheme (DCS).

For more information on the DCS, please visit our recruitment process and template page on 4C's Connect

If you’d like to find out more, please reach out to the recruitment team – [e-mail]

Regrettably we are unable to offer sponsorship for this role.

Additional Job Description

Job Title: Fraud Investigator – Household Claims Location: Bexhill or Leicester (Hybrid – one day a week in your chosen office)

Welcome to Hastings Direct – Pam Angel – HR Director We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role Overview

Reporting into one of our Home Fraud Team Leaders, you’ll be tackling a mix of suspected fraudulent claims across contents and buildings insurance and be working closely with our Operational Teams, Suppliers and wider Fraud Teams to identify and respond to fraudulent claims. Your goal will be in supporting Hastings Direct in delivering a market leading fraud defence for Household/Home Claims – a business area that has expanded exponentially over the past 12 months!

Job Details

• Conducting detailed reviews of newly identified claims which are of concern, and where appropriate, provide guidance and feedback to the wider teams within Claims
• Conducting investigations on claims where we hold a suspicion of fraud
• Conducting desktop investigations, formal interviews, liaising with suppliers and using intelligence solutions systems
• Supporting the design of relevant fraud processes
• Acting as a technical referral point for Home Claims Handlers, to support fraud identification
• Tackling a mix of suspected fraudulent claims across contents and buildings

Essential skills/experience

• Has a technical fraud background within insurance or has strong experience of household/home/property claims
• Strong overall claims understanding – familiar with the end‑to‑end claims journey
• Capable of making decisions and challenging the status quo – able to utilise strong communication skills and engage with a varied audience

The interview process

Our interview process involves the below:

• Recruiter screening call
• 1st stage interview with hiring leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey.

We also welcome applications through the Disability Confident Scheme (DCS).

For more information on the DCS, please visit our inclusive business page on our careers website.

Regrettably, we are unable to offer sponsorship for this role.

Benefits

• In addition to a competitive salary you will also receive…
• Flexible working –we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
• Competitive bonus scheme- all colleagues are eligible for our annual 4Cs performance bonus
• Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in‑house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
• There’s more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

Values and Culture

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Equality Statement

Hastings Group is an equal opportunities employer which means we treat people fairly.

We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed.

If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.

Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date:

Would you like to learn more about how we value diversity and inclusion at Hastings Direct and what our rewards and benefits package looks like? Are you interested in how we engage with and support our local communities and the wonderful wellbeing programme you will have access to? check out the what we offer tab to learn more.

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision – to be the best and biggest digital insurance provider in the market. It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way. If you enjoyed the video and would like to learn more about #LifatHD, check out our colleague stories