Claims Advocate - Specialty Lines

Aon; Glasgow; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Aon is recruiting a Claims Advocate – Financial Lines to join the UK Claims team. Based in Glasgow, Leeds, Manchester or London with hybrid working, you will handle PI, D&O, Crime and Cyber claims for multinational clients and provide proactive claims support.

You'll work closely with insurers, brokers and clients to deliver outcomes, review policy wordings, and escalate complex matters as needed. Aon supports professional development including ACII/CILA pathways.

Qualifications

• Experience handling Professional Indemnity, D&O, Crime or Cyber claims.
• Strong client communication and relationship-building skills.
• Understanding FCA regulations and governance.

Responsibilities

• Handle a portfolio of PI, D&O, Crime and Cyber claims for UK and multinational clients.
• Support the handling of complex and strategic matters placed through the London Market Bureau.
• Provide proactive and commercially focused claims support to clients.
• Review policy wordings and assist with coverage and claims-related queries.
• Maintain accurate claims records and comply with FCA regulations.

Skills

Claims handling

Financial Lines

Relationship building

Communication skills

FCA regulations

ACII/CILA progression

Education

Professional insurance qualifications (ACII/CIIA/CILA)

Job description

Claims Advocate – Financial Lines
Leeds, London, Glasgow or Manchester | Hybrid Working
Are you building your career in insurance claims and looking to specialise in Financial Lines?
Would you like to join a market-leading team, gaining hand-on exposure to Professional Indemnity, D&O, Crime and Cyber claims while supporting some of the UK's largest corporate and multinational clients?
If so, we'd love to hear from you.
Aon is currently recruiting for a Claims Advocate – Financial Lines to join our UK Claims team.
This is an excellent opportunity for someone with claims experience who is looking to develop their career within Financial Lines. You will support clients with Professional Indemnity (PI), Directors' & Officers' (D&O), Crime, and Cyber claims alongside experienced Claims Advocates. This role offers exposure to large corporate and multinational programmes.
This role offers flexibility to be based from our Leeds, Manchester, London or Glasgow offices, with hybrid working also available. You'll join a collaborative and supportive team where you'll have the opportunity to develop your technical claims expertise, strengthen your client relationship skills and build your knowledge of the Financial Lines market.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

As a Claims Advocate, you'll support clients through every stage of the claims journey, helping to deliver outstanding service and positive outcomes across a range of Financial Lines claims.

Your Responsibilities Will Include

• Handling a portfolio of Professional Indemnity, Directors' & Officers', Crime and Cyber claims for UK and multinational clients.
• Supporting the handling of complex and strategic matters placed through the London Market Bureau.
• Providing proactive and commercially focused claims support to clients.
• Reviewing policy wordings and assisting clients with coverage and claims-related queries.
• Liaising with insurers, brokers, legal representatives and internal stakeholders to progress claims efficiently.
• Delivering clear and timely updates to clients throughout the claims lifecycle.
• Setting and maintaining claims reserves in accordance with client and business requirements.
• Building strong relationships with clients, markets and colleagues across the business.
• Maintaining accurate claims records and ensuring compliance with internal procedures and FCA regulations.
• Escalating complex claims where appropriate and supporting senior colleagues on strategic matters.
• Assisting with client meetings, market discussions and claims presentations where required.
• Contributing to team initiatives and sharing best practice across the Claims function.

How This Opportunity Is Different

This is a fantastic opportunity to join one of the UK's leading Financial Lines claims teams and build specialist expertise in Professional Indemnity, D&O, Crime and Cyber claims.

You’ll work closely with experienced colleagues, insurers, brokers and legal experts, giving you exposure to complex claims and valuable opportunities to develop your technical knowledge and advocacy skills.

Aon is committed to helping our colleagues grow their careers, and you’ll benefit from structured development, mentoring and support towards professional qualifications such as ACII or CILA.

You’ll be joining a supportive and collaborative team environment where you’ll have the opportunity to build a long-term career with a global leader in professional services.

Skills And Experience That Will Lead To Success

We’re looking for someone who can bring strong relationship-building skills, attention to detail and a passion for delivering great client outcomes.

Ideally, You’ll Have

• Previous claims handling experience within insurance.
• Exposure to Financial Lines, Professional Indemnity, D&O, Crime, Cyber or other specialty claims would be advantageous.
• Strong communication skills with the ability to explain complex information clearly and confidently.
• The ability to build effective relationships with clients, insurers and internal stakeholders.
• Cert CII, Cert CILA or progress towards a professional insurance qualification would be advantageous.
• A proactive and client-focused approach.
• An understanding of FCA regulations and the importance of compliance and governance.

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