Claims Assessor

Aviva; Reigate; On-site; GBP 38,000 - 44,000; Full time

Job summary

A leading company in the insurance sector is seeking an individual with a passion for helping others to join their claims team. You will manage life insurance claims, ensuring customers receive the support they need during sensitive times. Ideal candidates will possess experience in assessing life-related products and strong communication skills.

Benefits

Bonus opportunity up to 8% of annual salary

Generous pension contributions

29 days holiday plus bank holidays

Up to 40% discount on Aviva products

Up to £1,200 of free Aviva shares per year

Flexible benefits including cycle to work

3 paid volunteering days

Wellbeing support and tools

Qualifications

• Experience in life insurance including terminal illness and critical illness claims.
• Ability to manage claims independently and work with reinsurers.

Responsibilities

• Guide customers through their claims journey with care and clarity.
• Manage claims across multiple systems and suggest improvements.
• Support customers empathetically during sensitive conversations.

Skills

Assessing life-related products

Knowledge of legal aspects

Managing claims end-to-end

Strong communication skills

Attention to detail

Job description

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Are you someone who thrives on helping others and has experience in assessing protection claims?
Do you enjoy working in a supportive team where empathy and attention to detail matter?

If that sounds like you, we’d love to hear from you.

A bit about the job

You’ll join a passionate team that handles life insurance, income protection, terminal illness, and critical illness claims. From start to finish, you’ll guide customers through their claims journey with care and clarity.

You’ll manage claims across multiple systems, suggest improvements, and adapt to new technologies. You’ll also support customers with empathy, especially during sensitive conversations, and refer complex cases to specialists when needed.

This role is all about making a difference—by supporting people when they need it most.

Skills and experience we’re looking for

• Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection).
• Knowledge of legal aspects like probate and CIDRA rules.
• Experience managing claims end-to-end, including signing out claims decisions independently.
• Strong communication and relationship-building skills - working with reinsurers and medical officers, and handling misrepresentation cases.
• A keen eye for detail and the ability to make sound decisions.

What you’ll get for this role

• Starting salary circa £38,000 (depending on location, skills, and experience)
• Bonus opportunity – up to 8% of annual salary
• Generous pension – Aviva contributes up to 14%
• 29 days holiday plus bank holidays (with the option to buy/sell 5 days)
• Up to 40% discount on Aviva products and other retailer discounts
• Up to £1,200 of free Aviva shares per year
• Supportive policies including parental and carer’s leave
• Flexible benefits including cycle to work and sustainability options
• 3 paid volunteering days to support your community
• Wellbeing support and tools to help you thrive

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.