Claims Advocate & Settlement Specialist

David Roberts & Partners (Insurance Brokers) Ltd; Leeds; Vor Ort; GBP 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

25 days holiday + birthday leave

Company Pension Scheme

Company Social Events

Discretionary annual bonus

Life Cover

Medicash Cash Plan

Income Protection

Cycle to Work Scheme

Zusammenfassung

David Roberts & Partners (Insurance Brokers) Ltd is seeking a Claims Handler in Leeds to manage insurance claims for clients, coordinating with insurers and third parties to achieve fair settlements. The role emphasizes strong client communication and proactive service delivery.

You will work with clients, insurers, and internal teams to assess claims, advocate for clients, and ensure accurate documentation and timely resolution.

Qualifikationen

• Relevant experience in commercial insurance claims or account management and/or customer service roles.
• Insurance industry certifications, such as Cert CII (training support provided by the business to help with qualification progress)
• Familiarity with insurance brokerage operations and procedures is beneficial.
• Strong understanding of commercial insurance products and terminology.
• Excellent communication and interpersonal skills.
• Attention to detail and accuracy in data entry and documentation.
• Proficiency in insurance software (Acturis desirable) and Microsoft Office suite.
• Problem-solving and decision-making abilities.
• Client-focused mindset with a commitment to delivering exceptional service.
• Knowledge of regulatory requirements and compliance standards in the insurance industry.

Aufgaben

• Claims Management: Handle a portfolio of insurance claims across various lines of business.
• Client Advocacy: Act as the primary point of contact for clients throughout the claims process.
• Negotiation: Negotiate with insurers and third-party representatives to achieve settlements.
• Documentation: Maintain accurate records of claim-related communications and payments.
• Customer Service: Provide responsive and empathetic service to clients.
• Loss Prevention: Identify and implement proactive measures to minimise risk of claims.
• Continuous Improvement: Stay abreast of industry developments and regulatory changes.

Kenntnisse

Commercial insurance claims

Account management

Customer service

Communication skills

Regulatory knowledge

Ausbildung

Cert CII

Tools

Acturis

Jobbeschreibung

David Roberts & Partners (Insurance Brokers) Ltd is seeking a Claims Handler in Leeds to manage insurance claims for clients, coordinating with insurers and third parties to achieve fair settlements. The role emphasizes strong client communication and proactive service delivery.

You will work with clients, insurers, and internal teams to assess claims, advocate for clients, and ensure accurate documentation and timely resolution.