Claims Advocate

The Emerald Group Ltd, Search and Selection; Greater London; Hybrid; GBP 55,000 - 90,000; Full time

Job summary

The Emerald Group Ltd is seeking a Claims Advocate – Crisis Management based in London with a hybrid working pattern. You will manage high-value claims from inception to settlement for high-profile clients, advising on coverage and strategy.

You will mentor junior colleagues, stay abreast of market developments, and uphold best-practice in crisis management claims and negotiation with insurers and brokers.

Qualifications

• Minimum 5 years' London Market claims experience.
• Background in insurance, broking, adjusting or legal claims environments.
• Experience handling sophisticated claims in a client-facing role.
• Strong negotiation, communication and interpersonal skills.
• Knowledge of crisis management products and insurance principles.
• Excellent organisation and administration skills.

Responsibilities

• Manage high-value claims from inception through to settlement.
• Advise clients and Aon network offices on coverage and claims strategy.
• Advocate with insurers, brokers, clients and other stakeholders to achieve effective claims outcomes.
• Manage complex claims across Product Recall, Political Violence and/or Political Risks.
• Maintain strong client relationships and communication throughout the claims process.
• Mentor and support less experienced colleagues.
• Keep up to date with market developments, regulation and claims best practice.

Skills

London Market experience

Insurance/claims

Client-facing

Negotiation

Crisis management knowledge

Organisation

Job description

Role: Claims Advocate – Crisis Management

Location: London, Hybrid

Purpose:

• Manage high-value and complex claims for high-profile clients, providing proactive claims advocacy and strategic coverage advice through to resolution.

Key Responsibilities:

• Manage high-value claims from inception through to settlement.
• Advise clients and Aon network offices on coverage and claims strategy.
• Advocate with insurers, brokers, clients and other stakeholders to achieve effective claims outcomes.
• Manage complex claims across Product Recall, Political Violence and/or Political Risks.
• Maintain strong client relationships and communication throughout the claims process.
• Mentor and support less experienced colleagues.
• Keep up to date with market developments, regulation and claims best practice.

Skills & Experience:

• Minimum 5 years' London Market claims experience.
• Background in insurance, broking, adjusting or legal claims environments.
• Experience handling sophisticated claims in a client-facing role.
• Strong negotiation, communication and interpersonal skills.
• Knowledge of crisis management products and insurance principles.
• Excellent organisation and administration skills.