Claims Advocate - Casualty

Aon; Chelmsford; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Aon, a leading broker, seeks an experienced North American Claims Advocate (London Market focused) in a hybrid role based in London or Chelmsford. You will manage claims end-to-end, advocate for clients, and coordinate with carriers and brokers to secure optimal settlements.

The role requires strong communication, negotiation, and a deep understanding of liability insurance principles, with ACII/ACILA preferred. Hybrid work arrangement offered.

Qualifications

• Minimum 5 years liability claims handling experience in London market.
• Proven ability to manage complex claims and deliver client-focused results.
• Strong communication and negotiation with high-profile clients.

Responsibilities

• Manage a portfolio of claims from inception to resolution.
• Provide proactive coverage guidance to clients and network offices to present the best strategy.
• Collaborate with carriers, brokers and stakeholders to facilitate efficient claims handling.
• Provide mentorship to less experienced colleagues to foster development.
• Stay updated on industry trends, regulation, and best practices to enhance claims handling.

Skills

Liability claims handling

Client advocacy

Negotiation

Communication

London market experience

Education

ACII/ACILA qualification

Job description

Are you an experienced North American Claims Advocate (London Market focused) who is ready to take the next step in your career utilizing your Liability experience?

Are you able to provide first class client advocacy ultimately securing the best possible claims outcomes?

If so, then we'd love to hear from you in connection with this exciting hybrid role which can be based from London or Chelmsford.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

• Managing a portfolio of claims from inception to resolution whilst ensuring exceptional service delivery and client satisfaction.
• Provide proactive advice and guidance on coverage related issues for clients and Aon network offices to present and advocate the best strategy to facilitate the settlement and conclusion of claims.
• Ensuring outstanding levels of communication and collaborating closely with clients, carriers, Aon brokers and all stakeholders to facilitate efficient claims handling processes.
• Provide mentorship and guidance to less experienced colleagues fostering a culture of continuous learning and development within the team.
• Staying abreast of industry trends, regulation, and best practice to enhance Aon's claims handling capabilities and risk mitigation.

How This Opportunity Is Different

This is a fantastic opportunity to join our dynamic, welcoming, and collaborative team.

Skills And Experience That Will Lead To Success

• Minimum 5 years Liability claims handling experience gained from a reputable insurance, broking, adjusting or legal organisation operating within the London market.
• Proven experience of managing sophisticated claims and delivering results in a client-facing environment.
• Excellent communication, negotiation and interpersonal skills with the ability to build rapport with high-profile clients and stakeholders.
• Strong understanding of Liability insurance principles, policies and procedures.
• Impeccable administration and organisational skills.
• ACII or ACILA qualification preferred and / or relevant knowledge and experience gained in this product line