Claims Advisor: Launch Your Legal Support Career

Jobs.co.uk; Huddersfield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Private healthcare

Enhanced pension contributions

Interest-free travel loans

Perkbox discounts

25 days annual leave + bank holidays

Loyalty leave (up to 28 days)

Buy and sell holiday scheme

Paid birthday leave

Staff social events

Job summary

Jobs.co.uk in Huddersfield is seeking a confident Claims Advisor to join our growing legal services team. This full-time, permanent role handles telephone-based enquiries, guiding clients through the claims process with clarity and empathy, starting at £25,000 per year and a strong benefits package.

You will manage case details accurately, liaise with internal teams, and support claimants from initial contact to resolution, delivering excellent customer service in a fast-paced environment while

Qualifications

• Minimum of 5 GCSEs including Maths and English.
• Previous experience handling customer calls.
• Experience within a fast-paced customer service environment is advantageous.
• Excellent communication and listening skills.
• Strong attention to detail and organisational abilities.
• Ability to build rapport and demonstrate empathy with customers.

Responsibilities

• Handling inbound and outbound customer calls.
• Taking detailed information regarding potential claims.
• Assessing claim viability against established criteria.
• Accurately updating case management systems.
• Supporting customers throughout the initial claims process.
• Liaising with internal teams to ensure smooth claim progression.
• Providing a professional, empathetic and customer-focused service at all times.
• Supporting legal teams with administrative tasks where required.

Skills

Customer service experience

Strong communication

Active listening

Education

GCSEs including Maths and English

Job description

Jobs.co.uk in Huddersfield is seeking a confident Claims Advisor to join our growing legal services team. This full-time, permanent role handles telephone-based enquiries, guiding clients through the claims process with clarity and empathy, starting at £25,000 per year and a strong benefits package.

You will manage case details accurately, liaise with internal teams, and support claimants from initial contact to resolution, delivering excellent customer service in a fast-paced environment while