Claims Administrator

Tedaisy Insurance Group; Salisbury; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

23 days holiday

Birthday off

Life assurance 4x

Company pension

Healthcare including 24/7 GP advise &

Discounts at hundreds of brands you k

Employee assistance programme

Discretionary lunch

Job summary

Tedaisy Insurance Group is seeking a motivated Claims Administrator to join its Salisbury team on a full-time, permanent basis. You will log, review and update insurance claims, liaising with customers and veterinary practices to gather information and ensure timely processing.

With a 35-hour week and a salary of £24,500 per year, the role offers full benefits including health cover, pension and holidays. A proactive, organised approach and strong communication are essential to succeed in this

Qualifications

• Excellent attention to detail.
• Highly organised.
• Pleasant telephone manner.
• Ability to work to set deadlines.
• Proactive and enthusiastic.
• Ability to engage with customers and external stakeholders in a professional manner.
• Team player with a can-do attitude.

Responsibilities

• Logging of claims and processing updates via email and post.
• Requesting further information from customers or veterinary practices.
• Matching information to the claims.
• Allocating claims to the appropriate person/queue.
• Assisting with queries from the business and customers.
• Triaging claims.
• Reporting to the team leader and collating information.
• Reporting any system errors.
• Working with the team leader/team to enhance processes.

Skills

Attention to detail

Organised

Telephone manner

Deadline oriented

Proactive

Customer engagement

Team player

Job description

Full-time Permanent Entry Level

Posted 30 Oct 2026

Description

Join an Award-Winning Team and Help Protect the Pets People Love

Recognised as Best Place to Work 2026 and Best Place to Work for Development 2026, we're looking for a passionate Claims Administrator to join our team in Salisbury.

As a Claims Administrator, you will be responsible for logging, reviewing, and updating insurance claims, ensuring information is processed promptly and accurately within our internal systems. Working closely with customers and veterinary practices, you will request and reconcile additional information where required, while ensuring claims are allocated to the appropriate team member for timely assessment and resolution.

Responsibilities

• Logging of claims and processing Claim updates via email and post (entering information onto spreadsheets and into computer systems)
• Requesting further information from customers or veterinary practices for additional information when required (via e-mail or phone)
• Matching requested information to the claims
• Allocating claims to the desired person/queue
• Assisting with queries from the business and customers
• Triaging claims
• Reporting to the team leader and collating information
• Reporting any system errors
• Working with the team leader/team to enhance processes

Experience, Qualifications & Skills

• Excellent attention to detail
• Highly organised
• Pleasant telephone manner
• Ability to work to set deadlines
• Proactive and enthusiastic
• Ability to engage with customers and external stakeholders in a professional manner
• Team player with a can-do attitude

Location:Salisbury (on-site, SP1)

Hours:Monday – Friday, 35 hours per week

Pay:£24,500 per annum

What we Offer

• 23 days holiday per year (plus bank holidays)
• Your birthday off (paid)
• 4 x salary life assurance
• Company pension
• Healthcare including 24/7 GP advise & mental health helpline
• Discounts at hundreds of brands you know and love
• Employee assistance programme
• Discretionary lunch provided to assist with cost of living

Company Overview

Tedaisy Insurance Group, a leading UK InsureTech, consisting of Tedaisy Underwriting Limited, Tedaisy Insurance Brokers Limited, Tedaisy Claims Limited and Tedaisy Technologies Limited, provides a full suite of online insurance solutions for pet and travel markets. Together, we bring value to every element of the insurance chain. We use data and automation to deliver market leading products with a superior customer experience, whilst maintaining competitive and fair pricing.