Claims Admin Specialist – Hybrid (Newcastle)

Tesco; Newcastle upon Tyne; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension up to 7.5%

Virtual GP service

Performance bonus

28 days holiday (7.2 weeks)

Colleague Clubcard discounts

Enhanced parental leave

Save and Buy scheme

Training and development opportunities

Job summary

Tesco Insurance and Money Services in Newcastle is seeking a Claims Business Support Assistant to provide vital administrative support to Home and Car Claims. The role involves handling multiple tasks across systems and ensuring accurate records while maintaining compliance within a fast-paced environment.

You’ll support colleagues and customers, manage workloads, and contribute to operational efficiency. The position offers hybrid working and a comprehensive benefits package.

Qualifications

• Strong organisational and administrative skills in a fast-paced environment.
• Excellent communication and relationship-building with colleagues, customers and stakeholders.
• Customer-focused with accountability, good judgement and adaptability.

Responsibilities

• Provide administrative support across Home and Car Claims functions, using multiple systems.
• Organise and prioritise workloads; adapt to changing business priorities and deadlines.
• Maintain accurate claim records and data across claims systems and supplier portals.
• Follow claims procedures, regulatory requirements and controls for quality and compliance.
• Support customer claims through supplier portals and internal systems.
• Identify and escalate issues to improve customer outcomes and team performance.

Skills

Organisational skills

Communication

Customer focus

Continuous improvement

Tools

Call centre systems

Insurance claims processes

Job description

Tesco Insurance and Money Services in Newcastle is seeking a Claims Business Support Assistant to provide vital administrative support to Home and Car Claims. The role involves handling multiple tasks across systems and ensuring accurate records while maintaining compliance within a fast-paced environment.

You’ll support colleagues and customers, manage workloads, and contribute to operational efficiency. The position offers hybrid working and a comprehensive benefits package.