Claims Adjuster - Property

XL CATLIN; London; Hybrid; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Claims Adjuster to join their dynamic team in London. In this pivotal role, you will manage and resolve complex property claims, ensuring exceptional service for policyholders and brokers. You will collaborate with various stakeholders, including underwriting teams, to drive continuous improvement and enhance customer experiences. This forward-thinking company values innovation and teamwork, offering a hybrid working model that combines the flexibility of remote work with the benefits of office collaboration. If you're passionate about making a difference in the insurance industry, this opportunity is perfect for you.

Qualifications

• Experience in property claims handling, especially in commercial property.
• Ability to assess legal and policy liability in claims.

Responsibilities

• Manage and resolve property claims efficiently and effectively.
• Provide superior customer service and support underwriting teams.

Skills

Property policy interpretation

Claims handling experience

London market claims knowledge

Customer service

Negotiation skills

Relationship building

Data analysis

Understanding of claims lifecycle

Education

ACII (working towards)

Job description

Job Description - Claims Adjuster - Property (12002133D20240802)

Job Number:

Claims Adjuster - Property (12002133D20240802)

DISCOVER your opportunity

Claims Adjuster - Property Claims

London or Ipswich, UK

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.

Our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Claims Adjuster, you will play a critical role in the Property claims team by managing and resolving claims for our customers. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to the claims management.

You will be based in our newly refurbished London or Ipswich office, however we are excited to have implemented our Smart Working initiative offering a hybrid way of working, combining both remote and office working.

What will your essential responsibilities include?

1. Competent and efficient handling of all aspects of London Market Property claims within job holder’s authority to good technical standards and quality including:
1. Legal and policy liability assessment
2. Investigation, coverage analysis, negotiation, settlement and defence including litigation management
3. Ensuring that communications, new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders.
4. Provide superior customer service to policyholders and brokers. Continually identify areas where customer experience can be improved.
5. Supporting Underwriting teams and key stakeholders in connection with claim trends, marketing and business development.
6. Interaction with and support of management and all other relevant internal stakeholders with a view to effectively support Underwriting Growth and Profitability.

You will report to the Claims Manager - Property.

We’re looking for someone who has these abilities and skills:

1. Previous experience of property policy interpretation and/or claims handling experience, ideally including commercial property claims
2. Previous experience of handling London market claims (including knowledge of ECF) will be highly beneficial
3. Understanding how the Claims function operates, including the lifecycle of the claim
4. Takes ownership and accountability for the management of assigned claims and successfully oversees the strategy to obtain the best result for both AXA XL and the insured
5. Delivering prompt, fair, innovative and accurate claims service enhancing excellent broker and client relationships
6. Creating a common understanding for both parties, taking the perspective of others into account and leveraging that to persuade or negotiate agreements and/or action
7. Works to establish relationships and collaborate effectively across the business, and leverages those relationships in the achievement of goals and objectives
8. Builds an established position in the management and resolution of Claims
9. Understands and uses relevant data to gain buy-in and support in setting and implementing case strategy
10. Takes an interest in evolving technologies which benefit to Insurance market
11. Is working towards their ACII (not essential)

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential.

Location

Location: GB-GB-London

Work Locations

GB London 20 Gracechurch Street London EC3V 0BG

Job Field

Claims

Schedule

Full-time

Job Type

Standard

AXA XL is an Equal Opportunity Employer and does not discriminate against any colleague or applicant for employment on the basis of race, color, national origin, religion, sex, gender identity and/or expression, sexual orientation, age, disability, genetic information, veteran status, military status or any other category protected by local law.