Claims Adjuster - Professional Indemnity & Liability

ENGINEERINGUK; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance company is seeking a Claims Adjuster to join their team in London. The role involves verifying and settling claims, managing a caseload, and building professional relationships. Ideal candidates will have experience in Professional Indemnity claims and a strong ability to analyze and set reserves. This position offers an opportunity to work within a diverse and inclusive environment focused on innovation and resilience.

Qualifications

• Manage a caseload independently.
• Work effectively in a team.

Responsibilities

• Verify and settle Professional Indemnity and Liability Claims.
• Investigate and negotiate claims as required.
• Build and maintain relationships with brokers and clients.

Skills

Claims experience in Professional Indemnity

Ability to analyze and set reserves

Build professional relationships

Tools

Microsoft Office

Job description

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Claims Adjuster - Professional Indemnity & Liability

View more categories View less categories Sector Insurance Role Professional Contract Type Permanent Hours Full Time

About Great Lakes Insurance SE:

Great Lakes Insurance SE, based in Munich, operates as a specialty provider of primary insurance services in the UK. It is part of the Munich Re Group and has branch offices in the UK, Ireland, Switzerland, Italy, and Australia.

About the role:

As part of the Munich Re Claims community, you will help implement the Future Global Claims setup and advance the Munich Re Claims Ambition 2025.

Key Responsibilities:

• Verify and settle Professional Indemnity and Liability Claims
• Investigate and negotiate claims as required
• Influence the handling and settlement of claims on both direct and reinsurance portfolios
• Check case reserves and ensure adequate provisions
• Build and maintain relationships with brokers, cedants, and clients
• Conduct client visits, audits, and due diligence
• Identify and report legal, political, and market developments
• Provide feedback to underwriters from a claims perspective
• Establish reputation as technical experts on casualty claims
• Support the Deputy Claims Manager and Senior Claims Management
• Provide technical and operational support
• Coordinate with Munich Re on reinsurance claims issues
• Update on material developments to Claims Management

Competencies:

• Drive results: achieve results under tough circumstances
• Business insight: apply knowledge of the market
• Collaboration: work with diverse teams
• Client focus: build strong relationships
• Innovation: create efficiencies and harness technology
• Courage: challenge the status quo and operate effectively in uncertainty
• Persuasion: communicate clearly and listen actively

Key Skills & Experience:

Essential

• Claims experience in Professional Indemnity
• Knowledge of Liability claims is an advantage
• Ability to analyze and set reserves
• Manage a caseload independently
• Work effectively in a team
• Build professional relationships
• Proficiency in Microsoft Office

Desirable

• Knowledge of insurance and reinsurance
• Knowledge of the ECF system

General Duties and Tasks

• Handle claims according to authorities and procedures
• Use market and internal systems for claims processing
• Support clients with high-value or contentious claims
• Investigate and negotiate claim settlements
• Oversee primary insurance partners
• Conduct client meetings for large or contentious cases
• Assess and calculate reserves
• Attend legal proceedings and communicate the company's views
• Participate in audits and due diligence
• Provide claims feedback to underwriters
• Represent the company at market meetings
• Collaborate with claims colleagues to meet targets

Regulatory & Conduct Requirements:

• Ensure compliance with Insurance Distribution Directive
• Ensure compliance with Munich Re's Code of Conduct and FCA Conduct Rules

At Munich Re, we value Diversity, Equity, and Inclusion, fostering innovation and resilience. We encourage applications from diverse backgrounds and are committed to an inclusive work environment. Candidates can request reasonable adjustments during the recruitment process.