Claims Adjuster

TN United Kingdom; Milton Keynes; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An innovative company is seeking a Claims Adjuster to join their dynamic team. This role offers the chance to work remotely while developing expertise in the London Market Insurance landscape. As a Claims Adjuster, you will perform technical checks, manage claims, and contribute to process improvements. With comprehensive training and a focus on career growth, you'll thrive in a supportive environment that values diversity and inclusion. Join a forward-thinking organization that prioritizes employee well-being and offers flexible benefits, including private medical and dental insurance.

Benefits

Flexible Benefits

Private Medical Insurance

Dental Insurance

Travel Insurance

Employee Discounts

Qualifications

• Strong insurance knowledge and understanding of technical wordings.
• Ability to perform technical checks on insurance documentation.

Responsibilities

• Perform technical checks on insurance documentation for accuracy.
• Liaise with customers and brokers to resolve claims queries.
• Manage multiple claim files and generate accurate reports.

Skills

Numeracy Skills

Verbal Communication

Literacy Skills

Organizational Skills

Attention to Detail

Negotiation Skills

Insurance Knowledge

Time Management

Tools

Outlook

MS Office

Job description

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Job Title: Claims Adjuster (PFL, Casualty, RI Non Marine & Energy – 4 roles in total)

Location: Remote, Flexible working with the opportunity for hybrid working from Chatham, London, and home

Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd’s of London. Operating for over 20 years in the London market, we handle insurance and reinsurance business processing over £101 billion worth of premium and claims transactions. We are building a new digital platform to improve transaction and money movement efficiency, focusing on higher value activities. Our core services include checks on insurance documents, premium transactions, and claims processing.

Individuals must reside in the UK and have the Right to Work in the UK.

Job Overview

This role offers an excellent opportunity for individuals with strong insurance knowledge to develop their understanding of technical insurance wordings and the London Market Insurance landscape. A Professional Claims Adjuster works under a Team Manager, performing technical checks and processing various insurance documents for different clients and business classes. All work must meet quality and turnaround standards. Training will be provided for all necessary systems and documentation.

Responsibilities:

• Perform technical checks on insurance documentation to ensure accuracy and identify discrepancies or errors, using IT systems with supervision as needed.
• Liaise with customers and brokers to resolve queries related to claims.
• Manage multiple claim files within handling authority, inputting details into databases for settlement and updates.
• Generate accurate reports on claims processing.
• Support team members and customers with complex technical issues.
• Provide training to team members and new hires.
• Contribute to innovation and process improvement projects.

Candidate Requirements:

• Strong numeracy, verbal, and literacy skills.
• Proficiency in Outlook and MS Office.
• High accuracy and attention to detail.
• Excellent organizational and time management skills.
• Ability to work independently and collaboratively.
• Strong negotiating and influencing skills.
• Positive attitude and curiosity for continuous improvement.
• Good understanding of insurance wordings.

Additional Information

If you don’t meet every requirement, we encourage you to apply. We value diversity and inclusion and aim to create a high-performing workforce led by talented leaders.

Training & Development

We offer comprehensive training, structured induction, mentoring, and support for professional qualifications, fostering career growth and skill development.

Our Culture

We prioritize care, compassion, and ongoing initiatives around equality, diversity, and inclusion. Our goal is to foster an innovative, modern, and inclusive environment with a diverse team led by talented leaders.

Benefits

Our remuneration package includes flexible benefits, such as the option to adjust benefits, private medical, dental, and travel insurance. Employees can also access ‘Perks at Work’ discounts on various products and services.

DXC Recruitment Team manages all candidate engagement and onboarding processes.