Civil Service Admin Officer - Hybrid (Nottingham)

Brook Street; Nottingham; Hybrid; GBP 15,000 - 21,000; Full time

Job summary

Qualifications

• Excellent customer service skills.
• Strong communication skills, both written and verbal.
• Good attention to detail and the ability to maintain accurate records.
• The ability to work independently and as part of a team.
• Good organisational skills and the ability to manage workloads effectively.
• Previous experience handling telephone enquiries is desirable but not essential.

Responsibilities

• Handling enquiries from members of the public and providing accurate information and support.
• Responding to enquiries by telephone, email and other appropriate channels.
• Maintaining and updating records and administrative systems.
• Completing a range of administrative tasks accurately and efficiently.
• Supporting senior colleagues and contributing to the smooth running of the team.
• Following established processes and procedures.
• Ensuring information is recorded and maintained correctly.
• Providing a high standard of customer service at all times.

Skills

Customer service

Communication skills

Attention to detail

Organisational skills

Teamwork

Job description