Civil Enforcement Officer

Dover District Council; Thulston; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Full training and uniform provided

Career development opportunities

Supportive team environment and Well‑E

Private Medical Care benefits

Job summary

Canterbury City Council seeks a professional to join parking services as a Civil Enforcement Officer (CEO). You will help keep streets safe by enforcing parking rules and assisting with congestion reduction.

The role requires strong communication, calm handling of conflicts, and a full UK driving licence. DBS clearance is required; 37-hour week; permanent, full-time.

Qualifications

• Excellent communication and customer service skills.
• Ability to remain calm and professional in challenging situations.
• Good level of physical fitness for outdoor patrols in all weathers.
• Basic IT skills and ability to use handheld enforcement devices.
• A full UK driving licence (essential).
• Previous enforcement or public-facing experience is advantageous.

Responsibilities

• Patrol designated areas on foot or by vehicle to monitor parking compliance.
• Issue Penalty Charge Notices (PCNs) for contraventions.
• Provide advice and guidance on parking rules and restrictions.
• Report damaged or missing signage and road markings.
• Maintain records and log enforcement activity using handheld devices.

Skills

Full UK driving licence

Excellent communication

Calm & professional

Basic IT skills

Enforcement/public-facing experience

Tools

Handheld enforcement devices

Job description

Job details

Salary Starting from: £26,255 per annum + 7% Shift Allowance (DDC Grade J)

Contractual hours: 37

Basis: Full time

Contract Type: Permanent

Job category/type: Parking Services

Date posted: 09/11/2026

Job reference: DDC0912

Attachments: JD- Civil Enforcement Officer.docx

Dover Area

Advert details

We are looking for a professional, approachable, and community-focused individual to join our Parking Services team as a Civil Enforcement Officer (CEO). You will play a vital role in keeping our streets safe and accessible by ensuring parking regulations are followed and helping to reduce congestion and obstruction.

We are seeking highly motivated individuals with good communication skills and the ability to deal calmly and professionally with difficult situations and conflict, who will be able to work over a 7-day week shift pattern.

The role requires full Disclosure and Barring (DBS) clearance.

Key Responsibilities

• Patrol designated areas on foot or by vehicle to monitor parking compliance.
• Issue Penalty Charge Notices (PCNs) to vehicles parked in contravention of regulations.
• Provide advice and guidance to the public on parking rules and restrictions.
• Report damaged or missing signage and road markings.
• Maintain accurate records and use handheld devices to log enforcement activity.

What We’re Looking For

• Excellent communication and customer service skills.
• Ability to remain calm and professional in challenging situations.
• Good level of physical fitness for outdoor patrols in all weathers.
• Basic IT skills and ability to use handheld enforcement devices.
• A full UK driving licence (essential).
• Previous experience in enforcement or a public-facing role is an advantage.

What We Offer

• Competitive salary, annual leave and pension scheme.
• Full training and uniform provided.
• Opportunities for career development within the council.
• Supportive team environment and employee wellbeing initiatives.
• Private Medical Care benefits

Please note this advert will close once sufficient applications have been received which may be before the closing date.