Civil Enforcement Officer

Venn Group; Bath; Sur place; GBP 26 000 - 28 000; Plein temps

Résumé du poste

Venn Group in Bath is seeking a Civil Enforcement Officer to patrol streets and car parks, enforcing parking regulations and issuing penalties where needed. This role is outdoor and customer‑facing, with a focus on safe, accessible streets and helpful public service.

Full‑time, permanent position with 40 hours weekly (6am–10pm rota) and additional overtime. A full UK driving licence is required, and you will work with handheld devices to keep precise records in all weather conditions.

Qualifications

• Excellent customer service skills and ability to engage the public respectfully.
• Enjoys outdoor work and patrolling in all weather conditions.
• Calm, professional handling of challenging situations.
• Strong observational skills and attention to detail when recording information.
• Comfortable using handheld devices to maintain electronic records.
• Holds a full UK driving licence.

Responsabilités

• Patrolling streets and car parks to ensure parking regulations are followed.
• Issuing Penalty Charge Notices to vehicles parked contravention.
• Educating and advising the public on safe parking and restrictions.
• Reporting abandoned vehicles or damaged signage for quick action.
• Assisting residents, visitors and businesses with queries in a professional manner.
• Collaborating with Parking Services and Enforcement teams to keep streets safe.

Connaissances

Customer service

Outdoor working

Communication

Observation skills

Digital tools

Driving licence

Description du poste

Civil Enforcement Officer

Permanent | Full-time

Salary: £26,403.00 - £27,694.00 per annum (Plus up to £3,900.00 per year, pro rata, in contractual overtime and enhancements)

Our Civil Enforcement Officers (CEOs) play a crucial role in helping keep our communities safe, accessible, and moving – supporting reduced congestion, improved air quality and fair use of road space across our area.

This role is ideal for someone who enjoys working outdoors, takes pride in helping the public and wants to contribute to a well‑managed, people‑focused environment. This is an exciting opportunity for people who are passionate about supporting an enthusiastic team deliver a high-quality service.

What You’ll Do

As a Civil Enforcement Officer (CEO), you will be a visible and approachable presence in the community. Your responsibilities will include:

• Patrolling streets and car parks to ensure vehicles follow parking regulations
• Issuing Penalty Charge Notices to vehicles parked in contravention
• Educating and advising the public on where and how they can park safely, offering clear guidance on parking restrictions
• Reporting suspected abandoned vehicles, damaged signs or street infrastructure so issues can be addressed quickly
• Supporting residents, visitors and businesses by answering queries in a professional, friendly manner
• Working collaboratively with colleagues across Parking Services and Enforcement & Operations to help maintain safe, accessible streets

We’re seeking someone who

• Has excellent customer service skills and can engage confidently and respectfully with the public, including in challenging situations
• Enjoys working outdoors in all weather conditions, patrolling independently while also contributing to a wider team
• Can remain calm, polite and professional, even when dealing with difficult or confrontational situations
• Has strong observational skills and attention to detail when recording information or identifying contraventions
• Is confident using digital tools and handheld devices to maintain accurate electronic records
• Understands (or is willing to learn) key regulations such as the Traffic Management Act 2004, local Traffic Regulation Orders and relevant enforcement procedures
• Physically fit and be able to walk as much as 10 miles per day whilst carrying approximately 8lb/4kg of equipment and be prepared to work in all weathers
• Holds a full UK driving licence

Working Hours

Full‑time positions cover 40 hours per week (37 hours plus 3 contractual overtime)

Shifts operate on a rota between 6am and 10pm, including weekends, from a central Bath location

Additional overtime and shift allowances apply.