Citizenship & Registration Systems Lead

Milton-Keynes-Council; Milton Keynes; Sur place; GBP 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

Great holiday benefits (28–32 days)

Local Government Pension Scheme

Salary sacrifice car scheme

Health cash plan

Bike purchase scheme

Blue Light Card discounts

Résumé du poste

Milton Keynes City Council is seeking a Registration Officer Citizenship and Systems to join the Registration Service. The role involves managing booking systems, improving online services, analysing data and delivering service improvements to help residents access support.

You will lead on key registration systems, provide expert guidance on ceremonies and citizenship enquiries, and ensure compliance with Home Office requirements while offering engaging training and support to colleagues and

Qualifications

• IT qualification or demonstrable practical IT skills.
• Clear communication of complex information to colleagues, partners and the public.
• Knowledge of registration and citizenship legislation and practice.
• Experience delivering presentations to diverse audiences.
• Proactive, organised with ability to prioritise changing workloads.
• Experience handling financial transactions and banking procedures.

Responsabilités

• Leading on registration booking systems, websites and customer self-service tools.
• Providing specialist guidance on registration services, ceremonies and citizenship enquiries.
• Coordinating citizenship ceremonies and appointments with Home Office requirements.
• Managing income processes, financial records, reporting and audit data.
• Acting as the first point of contact for registration systems and system improvements.
• Supervising Ceremony Officers and supporting recruitment with regular 1:1s.

Description du poste

Milton Keynes City Council is seeking a Registration Officer Citizenship and Systems to join the Registration Service. The role involves managing booking systems, improving online services, analysing data and delivering service improvements to help residents access support.

You will lead on key registration systems, provide expert guidance on ceremonies and citizenship enquiries, and ensure compliance with Home Office requirements while offering engaging training and support to colleagues and