Citizens Advice Liverpool – Money Advice Caseworker (Trainee)

LCVS (Liverpool Charity & Voluntary Services); Liverpool; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Generous annual leave

Hybrid Working Scheme

Interest-free travel loans

Employee Assistance Programme

Pension Scheme

Cycle to Work Scheme

Enhanced parental leave pay

VDU eye care test

Training and development

Job summary

Citizens Advice Liverpool is seeking a Debt Advice Caseworker to provide in-person high-quality debt advice and casework to clients across the Liverpool area. The role requires empathy, accuracy and the ability to handle complex information.

You will mentor colleagues, work with the team and external organisations, and may be asked to perform other tasks. The post offers 35 hours per week, a fixed-term contract to 30 June 2027, with hybrid working: 4 days in the office and 1 day from home,

Qualifications

• Provide in-person high-quality debt advice and casework.
• Mentor and support co-workers to develop debt and money management skills.
• Flexibility to carry out other tasks consistent with the grade.
• Collaborate with team, management and external organisations.

Responsibilities

• Provide in-person high-quality debt advice and casework to clients across the Liverpool area.
• Mentor and support colleagues to develop debt and money management skills.
• Work collaboratively with the team, management and external organisations.
• Flexibility to carry out other tasks consistent with the grade.

Job description

Posts available: 3.
Contract: Fixed term until 30 June 2027.
Salary: £27,097 annum (£30,106 after 6 months, when training requirements are met).
Hours per week: 35 hours.
Reporting to: Head of Money Advice and Financial Inclusion Services
Location: Various locations across the Liverpool area. Some flexible hybrid working - 4 days office based, 1 day work from home.

Employer Bio

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. They depend on a workforce of paid staff and over 70 trained volunteers. They give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem. They are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

As well as a competitive salary CAL also provides access to

• Generous annual leave of 27 days plus bank holidays (with an additional day per year after 4 years’ service up to a maximum of 32 days plus bank holidays)
• Hybrid Working Scheme
• Interest-free travel loans
• Employee Assistance Programme
• Pension Scheme
• Cycle to Work Scheme
• Enhanced maternity, paternity, and adoption leave pay
• Free VDU eye care test
• Professional and advice sector recognised training.

Job Overview

Do you enjoy helping people? Are you a compassionate and people focused person?

Do you want to make a real difference to the lives of people who are in problem debt and help them find a way forward?

The Debt Advice Caseworker will provide an in-person high-quality debt advice and casework service to the organisation’s clients.

The Debt Advice Caseworker will provide mentoring and support to their co-workers, which will help develop their skills and expertise in debt and money management service, ensuring they deliver our clients with the best possible service.

A demanding role, whereby the Debt Advice Caseworker will have the ability to understand and deal with complex information.

They will work collaboratively with their team, management and external organisations. Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

Contact Details: [e-mail].