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Citizens Advice Mid Mercia; Swadlincote; Hybrid; GBP 26,000 - 29,000; Part time

Job summary

Citizens Advice Mid Mercia is seeking a Money Advice Caseworker to provide high-quality casework and financial capability support to clients experiencing financial difficulties.

The role involves advising clients on budgeting, income maximisation, benefit entitlement, and managing household bills. The role may require a flexible approach to working, including attendance at office locations and occasional work in the community, with a hybrid pattern.

Qualifications

• Experience in giving financial advice or budgeting guidance.
• Ability to explain options clearly to clients.
• Discretion and safeguarding of client information.

Responsibilities

• Interview clients to understand problems and help set priorities.
• Interpret information and present budgeting options to clients.
• Support clients with related problems and refer to advisers as needed.
• Maintain confidentiality and exercise sound judgement in all duties.

Skills

Budgeting

Income maximisation

Benefit entitlement

Financial capability

Job description

Salary: £26,048.76 to £29,207.50 a year, pro rata

We are seeking a Money Advice Caseworker to provide high-quality casework and financial capability support to clients experiencing financial difficulties.

The role involves advising clients on budgeting, income maximisation, benefit entitlement, and managing household bills. The role may require a flexible approach to working, including attendance at office locations and occasional work in the community, depending on service needs and commissioner requirements.

Responsibilities / Key Tasks:

• Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
• To interpret information and present options to clients
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
• To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities

Proud member of the Disability Confident employer scheme

Money Advice Caseworker

Company: Citizens Advice Mid Mercia Salary: £26,048.76 to £29,207.50 a year, pro rata Hours: Part-time Location: Swadlincote, DE11 9NR Working pattern: Hybrid - 2 days remote Job type: Contract Posting date: 8 Sept 2026 Closing date: 16 Sept 2026

Summary

We are seeking a Money Advice Caseworker to provide high-quality casework and financial capability support to clients experiencing financial difficulties.

The role involves advising clients on budgeting, income maximisation, benefit entitlement, and managing household bills. The role may require a flexible approach to working, including attendance at office locations and occasional work in the community, depending on service needs and commissioner requirements.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.