Cisco & Meraki - Tests, Fixes & Repairs

JR United Kingdom; Worcester; On-site; GBP 45,000 - 50,000; Full time

Job summary

A leading IT services company in Worcester seeks a Technical Logistics Manager specialized in Cisco and Meraki. This office-based position offers mentorship towards management roles, focusing on testing, fixes, repairs, and providing outstanding customer service. The company offers a growth-oriented environment with a clear direction and impressive clientele.

Qualifications

• Experiential evidence of managerial capabilities is essential.
• Preferably has RMA background involving testing and repairs.
• Candidates must be willing to achieve SC clearance upon hire.

Responsibilities

• Carrying out proactive Cisco & Meraki tests, fixes and repairs.
• Managing customer satisfaction through timely support and dispatch.
• Leading and optimizing the team for better performance.

Skills

Managerial skills and experience

Testing

Repairs

RMA experience

Education

Eligibility for SC clearance

Job description

Social network you want to login/join with:

Cisco & Meraki - Tests, Fixes & Repairs, Worcester

Client: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

Worcester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Cisco & Meraki - Tests, Fixes & Repairs – £45-50K – Office based - Worcester

My client is an impressive, forward-thinking, award-winning Cisco-focused IT services company with a heavy focus in the logistics and RMA world. This is an exciting pathway directly to a hands-on / managerial role within Cisco and Logistics.

Why?:

• Mentorship through to becoming a department manager within a couple of years
• Great opportunity for career progression in a supportive high-growth team environment

You will join an exciting Cisco Logistics team, and work alongside the department manager. He will mentor and guide you with his knowledge and expertise, and you will backfill and document your new knowledge. This is a hands-on, team leadership opportunity with a direct pathway to become the manager through succession when he leaves the company.

Candidates MUST have or be eligible to gain SC clearance upon hire.

Key Skills required:

• Managerial skills and experience
• Preferably RMA background e.g. testing, fixes, repairs, RMA experience

This business has a clear direction of where they want to be, have the right individuals steering the ship and an impressive team leading the way. Impressive customers, great growth opportunity and a company who truly care.

Responsibilities:

• Carrying out proactive Cisco & Meraki tests, fixes and repairs - e.g., kit comes back - assist in testing routers, switches, access points. Does it work, replace power supply, test, put back into stock, or send external repair
• Achieving excellent customer satisfaction by delivering timely returns, dispatch, repair information and contract support for services provided by the company
• Using technical knowledge to manage support calls and support bid management.
• Allocation and dispatch of stock
• Ability to meet deadlines and maintain high standards even when under pressure.
• Engagement in projects requiring specific stock management, warranty and returns via the RMA process
• Manage, lead, optimise and get the most out of the team you’re leading.
• Document and manage processes and procedures to utilise information for team reports, to provide insightful and intelligent recommendations.
• Maintain high quality across the board

Please hit the button to Apply and/or email [emailprotected] or call on 020 3004 8235 for further info

Technical Logistics Manager – Cisco & Meraki – £45-50K – Office based - Worcester