Cisco & Meraki - Tests, Fixes & Repairs

JR United Kingdom; Gloucester; On-site; GBP 45,000 - 50,000; Full time

Job summary

A leading IT services company is seeking a candidate for a managerial role focusing on tests, fixes, and repairs of Cisco & Meraki equipment in Gloucester. This position offers mentorship towards departmental management and emphasizes customer satisfaction and team leadership.

Qualifications

• Candidates must have or be eligible for SC clearance upon hire.

Responsibilities

• Proactively testing, fixing, and repairing Cisco & Meraki equipment.
• Managing stock, warranty, and RMA processes.
• Leading and optimizing the team's performance.

Skills

Managerial experience

RMA background

Job description

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Cisco & Meraki - Tests, Fixes & Repairs, Gloucester

Client: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment

Location:

Gloucester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Cisco & Meraki - Tests, Fixes & Repairs – £45-50K – Office based - Gloucester

My client is an impressive, forward-thinking, award-winning Cisco-focused IT services company with a focus in logistics and RMA. This role offers a direct pathway to a hands-on/managerial position within Cisco and Logistics.

Why?:

• Mentorship leading to a department manager role within a few years
• Great career progression in a supportive, high-growth environment

You will join an exciting Cisco Logistics team, working alongside the department manager. The manager will mentor and guide you, and you will document your new knowledge. This is a hands-on team leadership role with a clear pathway to management through succession.

Candidates MUST have or be eligible for SC clearance upon hire.

Key Skills required:

• Managerial experience and skills
• Preferably RMA background (testing, fixes, repairs, RMA experience)

This company has a clear vision, strong leadership, and an impressive team. They serve reputable customers and offer growth opportunities.

Responsibilities:

• Proactively testing, fixing, and repairing Cisco & Meraki equipment, including routers, switches, access points; managing returns and repairs
• Ensuring excellent customer satisfaction through timely support and communication
• Managing support calls and supporting bid management
• Stock allocation and dispatch
• Meeting deadlines and maintaining high standards under pressure
• Managing stock, warranty, and RMA processes
• Leading and optimizing the team’s performance
• Documenting processes and providing insightful reports
• Maintaining overall quality standards

To apply, click the button or email [emailprotected], or call 020 3004 8235 for more info.